Holiday Inn Express 帕索 - 中環(Holiday Inn Express El Paso - Downtown)

El problema esq nunca se mencionó q el hotel estaba en remodelación, entonces no fue la estancia que se esperaba, no había máquina de hielos , el cuarto olía a humedad, no tenía toallas y quise marcar y el teléfono no funcionaba, tuve q ir al lobby a solicitar las toallas, hubiera preferido reservar en otro hotel de esa misma tarifa y sin estar en remodelación

todo bien excepto la puerta del wc no cerraba, de ahi en fuera bien todo

Está muy bien 👍 la recomiendo para la familia regresaría 😁

Muy comodo, buena ubicación, muy limpio y muy seguro tengo 4 años llegando a este hotel por lo cual lo recomiendo ampliamente.

muy agradable hotel, el único pero es el café estaba muy aguado jejeje, me agrado mucho

No hay agua caliente y el baño estaba sucio

Rooms are tiny (which is to be expected downtown). Not a big deal. We got a room with two queen beds, and were only able to use one (room 709) as one of the beds was the absolute worst I have ever seen in a hotel (zero cushion in the middle so a person would just roll to the middle). Woke up in the morning to get the day started and realized there was no hot or even luke warm water at all for a shower. Front desk was contacted and I was advised that the problem was realized the night before and a "technician was on the way" when in fact there was not anyone coming, we waited another 2 hours and still no hot water..long story short, we had to take freezing cold showers. Had my 3 year old son that could not even bear the cold so had to skip his bathing that day. When front desk was asked for a manager she advised me that they would not be in until the next day. I realize it was not the fault of front desk personnel, but management that the issue was not corrected in a timely manner. Needless to say there was a lobby of angry people as I exited the elevators. I know stuff happens but for the issue to be known at least 24 hours in advance of me calling down to the desk and not having a timeframe or even a reasonable answer to customer concerns is unacceptable.

No hot water since I checked in. I hope the hot water is fixed by tomorrow so I can shower before leaving the hotel. So disappointed.