My wife and I recently visited El Paso for our first time and stayed at the Hilton Garden Inn El Paso/University for 3-nights, and we can't say enough about the location, the amenities, and the STAFF. Ray at the front desk was so friendly, helpful, and professional. He provided incredible restaurant recommendations and insights into El Paso's rich history, and was enthused by our interest in his city. We spoke with Ray upwards of three times a day as we explored El Paso. Randy from the hotel's restaurant was also extremely helpful, professional and a delight to speak with. We ate breakfast at the hotel and in addition to being delicious, Randy's company made it worth our while. We chose the hotel because of it's proximity to Fort Bliss and the sites we wanted to see....and we're overwhelmed by everything both the hotel and the surrounding area had to offer. We will stay here again if we ever make it back.
This was our first time dining in the hotel and we had a great experience due to the help of Mr. Carlos Aruajo, who helped us set up the reservation and ensured the staff would take care of us. He was very courteous and we would definitely dine there again.
MMiguel MFirst of all, I rented a suite room, and it was on the 3rd floor. First of all, in the El Paso heat were told the elevator was broken. My wife and I went up three flights of stairs just to experience a dirty room with stains everywhere such as the carpet and sofas. It was just disgusting. After all, I just gotten knee surgery few weeks ago and the staff did not really care of where to place us. My wife and I went back down to the front desk asked if there any other rooms with king size bed, they told me no, not until we complained then all of the sudden, we were given another room on the first floor. This room was worse off and so dirty. I asked she can call the other Quinta across the street to see if they have any suite, or king size bed available she said no once again. We were not able to check out due to family emergencies and needed to stay the week. The toilet was not working. The janitorial service did not fix it for 2 days! Then, everything was broken down to the fridge! The ceiling was warped due to water damage as well as the walls not being painted due to mold. I don't know what happen in that room before us, but they should have fixed and cleaned the room before they give it to a guest. On the second day, I asked for fresh towels, and they told me I have to go to the front desk to get them. We waited 2 days for towels. Our room was never cleaned and bed was never made. The next day we are out and about again and came back to the room and same thing. I called the front desk to see what is going on with cleaning the room they told me I had to schedule a cleaning. This is the half of what happen to us on this trip. I told my wife that we will NOT stay at a Wyndham Hotel ever again. The customer service was really bad and that was including the manager Michelle and GM Krystal. VERY POOR SERVICE. If there was a Negative on here, I would give a -3. PS WE DO HAVE PICTURES BUT I WILL NOT POST THEM.