Verified traveler
2024年5月4日
I always book a hotel for having a pool and hot tub. Was told on arrival that the pool closed at 10 and it would be open in the morning. The pool was closed my whole stay as there was something wrong with the pool and there was a weird film along the top. Was told the motor went out and if it ran for 4-8 hrs it would be good to go. Still wasn't functional over 36 hrs later. I get there are things that pop up, but they knew when we checked in that the pool was bad. They could have let people know that it was closed. We would have checked out after that first night amd went somewhere else. The room was nice and big. Ran out of milk at breakfast and asked about it, and they had none. Just would have been nice to have a bit more attention to details for the customers.
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