凱藝套房酒店(Quality Inn & Suites)

Very unfriendly and curt lady at front desk during checking. No elevator in hotel, laundry facilities were filthy with only one washer/dryer available. Snack items were mostly unavailable due to stock. Over priced for the facility and experience!

I don't like the fact that ******* sold me a reservation to a motel that has been shut down since February! I don't like the fact that having called them four times in past week, I get the run-around about a refunds, and finally told by "Mark" that my reservations was non-refundable. ARE YOU KIDDING ME??

This has been closed since 2/15/23 by order of the local fire marshal. We showed up after paying and are attempting to get a refund now.

the property was locked up and closed when we arrived would have been nice if we were notified ahead of time so we had somewhere else to stay

esta tranquilo el lugar y buena seguridad

Pool is attached to outdoor pool and was not temp controlled. We didn’t know until after checking in. There was literal human feces on the floor of the barely lukewarm hot tub. When brought to their attention, they didn’t seem surprised. Will not be staying agian

I took my granddaughter so she could swim while i relaxed in the hot tub. Sadly, the pool was not jus cold, it was like ice water n the hot tub only had 2 jets that worked, while the filter made some god-awful loud noise. Breakfast the next mornin, buscuits n gravy, served cold n the apple juice was very watered down. The beds were not real comfortable n i woke up with my back hurtin pretty good. Top that off with havin another room charge hit my acct even tho i had prepaid for the room when i made the reservation. They said it was a deposit for incidentals, but the website said deposit was $100, i was hit for $62.13, which doesn sound like a deposit to me. Beyond that, the staff very pleasant, but overall i was not happy n prolly will not return.

Hotel is ok. Shower was dirty with what appears to be mold around corner. 2 of us agreed we would not feel comfortable showering. Significant staining on blankets and sheets. Clean but need to be replaced because of stains. Breakfast was ok and pretty standard. Pool appeared to need repairs/cleaning. Would not stay again but wasn’t terrible either.

When we walked to our room the hallways smelled of ****. Forchantly the room did not. The property is in need of updates.