翡翠中心酒店(Emerald Central Hotel Official)

Sadly not much good to say about this hotel, it needs a total renovation or maybe just knock it down and rebuild. Rooms are tired, well worn, carpet feels old, bed needs replacing, furniture chipped, marks on walls a/c an old rattler that sounds like a jet engine. To top it off we pulled the dinning chair out and the back had some sticky substance on it. Think the owners have just taken the revenue and not given any thought into spending money on the place and keeping it up to date.

The place has just been sold so staff were thin on the ground and the place was in need of some serious TLC. Not withstanding this the staff that were available were fantastic, the rooms were clean, albeit they were missing some basics like dishcloth etc and we were competing with ants for a place at the sink. The pool was disgustingly filthy and had not been cleaned for a while. We used it out of necessity, but not one of us was game to put our heads under. The place has a lot of potential and I hope the new owners turn it back into something special.

I never met any staff as I checked in after they closed 2 pm on Saturday . They did make timely contact and I grabbed my key from night safe .Rather large complex so walked around looking for room .Bit tired after long day on the road so that was a lil off. A map was mentioned but - would have been handy - maybe there is one somewhere Clean tidy comfortable - maybe a little old dated but o probs . works happening in footpath - barriers etc .

Central location great. Very friendly staff. Noisy cold tap problem. Clutteredness of area beside reception. Tiredness of walkways and exterior walkways and car parks.

Had a late check in and was given a room people where already in very scary stressful situation

The hotel has a lot of work going on. But maybe they need to consider closing off a few rooms at a time and completing the work. The walls had been painted at some stage, no new paint smell, but paint splatter all over the carpet. The power went off just after rising: no kettle, no heating, no TV. Did the front desk care. No, too busy with their mobile phone. Finally found a workman who checked the fuse board and fixed the problem. He indicated fuses were flicking frequently. Another guest indicated they had put up with half their circuits out for 2 days. A long time since we had a single bar radiator on the wall for heating. Aircon only provided cooling. Very basic, budget property, over priced.

I'm impressed nice quiet circumstance and friendly staff.

Go somewhere else to stay. No meal service No room service, didn’t make up the bed, or put out clean towels or empty rubbish bins. Couldn’t have a shower before going out to tea as no water Rooms are dirty. Fan in bathroom absolutely disgusting dirty. Mould on glasses in fridge. Towels have holes them. Managers are unorganised and seem like they’re either on ***** or drunk. Repeat: run, do not stay here.

Booked 3 rooms back in June 2022 @ $85 per room for an overnight stay in September owner took $360 from my account this was not the agreed price he was not available on site and there was no breakfast as advertised & Restaurant was closed. Contacted him a few times regarding this he didn’t care at all had told a few fibs re the breakfast. Don’t stay here not a very well run place & the company in Brisbane didn’t care less either personally were all staying away from this Hotel chain 👎