Verified traveler
2023年8月25日
The property is unfortunately run down and poorly managed. There is one super kind staff member (Michelle) but others move quickly, don’t fully listen, feel seem frustrated and are disrespectful, and failed to accommodate my basic and reasonable requests (including having my room cleaned, simple amenities replaced including toilet paper, and sheets changed just once during my stay).
I requested new towels 3 days in during day time and was told there was only one staff member so I needed to come to the front desk to get the items or wait 8 hours. I think they need some Marriott training for better customer support. Or maybe some time off to fix broken and old sections of the hotel and rooms - and some self care to be more kind.
翻譯