克奇麗笙酒店的評價
克奇麗笙酒店
Sahodaran Ayyappan Rd, near Elamkulam Metro Station, Elamkulam, Kochi, 682020 埃爾訥古勒姆, 喀拉拉邦, 印度查看酒店詳情
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克奇麗笙酒店 的真實住客評語
6.8/10
71則評價
真實評價位置7.0
設施6.8
服務6.5
衛生程度6.8
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負評(3)
howieyoudoin
高級大床房
入住日期 2024年12月
與好友旅遊
54則評價
非常好
發佈於 2025年1月30日
Really good hotel and centrally located for Elamkulam. Breakfast was good selection but not enough space or servers. It was chaos trying to get a table as people were standing in the way eating. The lifts are also incredibly slow. Stopping on every floor. The rooftop pool is nice but has no view as the walls are too high.
翻譯
來自住宿之回應: Dear Mr. Benjamin,Thank you for taking the time to share your feedback from your visit to Radisson Blu Kochi. We are delighted to read from your review that you enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. We have noted your feedback with regards to the elevator and the management of breakfast buffet. Kindly be assured that we have taken necessary steps to arrest these issues. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Kochi, I look forward to welcoming you back.Sincerely, Mahadevan KRadisson Blu Kochi
訪客
高級大床房
入住日期 2025年4月
家庭旅遊
3則評價
發佈於 2025年5月15日
I recently stayed at this hotel and was left quite disappointed. One of the main reasons I chose this property was because it advertised a swimming pool — something I specifically filtered for when making my booking. However, upon arrival, I was told the pool was unavailable due to maintenance. There was no prior notice, no mention during check-in, and certainly no update when I made the reservation.
It felt misleading and unprofessional, especially since the pool was one of the few leisure amenities offered. I understand that maintenance issues can arise, but transparency is important. A simple heads-up before arrival or a temporary note on the website would have gone a long way.
The rest of the stay was fine — the room was clean and the staff were polite — but the lack of honesty regarding available facilities really put a damper on the experience. If you’re booking specifically for certain amenities, I’d recommend double-checking with the hotel directly before confirming.
翻譯
來自住宿之回應: Dear Shiabudeen,Thank you for taking the time to share your feedback. We're truly sorry to hear about your recent experience and the disappointment caused by the pool being unavailable during your stay.We understand how important certain amenities, like the swimming pool, can be in shaping your overall experience, especially when it was a key factor in your booking decision. We sincerely apologize for the lack of prior communication regarding its temporary closure for maintenance. You’re absolutely right — transparency is essential, and we regret that we did not provide the timely notice you deserved.Your comments have been shared with our team, and we’re actively reviewing our communication processes to ensure that such situations are clearly communicated moving forward, both on our website and during the booking process.We do appreciate your kind words about the cleanliness of the room and the professionalism of our staff. While we regret that this stay did not fully meet your expectations, we hope to have the opportunity to welcome you back in the future for a more seamless and enjoyable experience.
訪客
高級大床房
入住日期 2025年3月
商務旅客
1則評價
發佈於 2025年4月4日
Room size is very small.
AC vent created a abnormal noise and terrible night stay.
Staff responsible was very poor during morning breakfast time at restaurant.
Over all very dark stay in Blu hotel.
I won't recommend to others henceforth.
翻譯
來自住宿之回應: Dear Guest ,Thank you for taking the time to share your feedback from your visit to Radisson Blu KochiPlease accept my sincere apologies for the shortfalls you encountered, as you have mentioned. We have noted your feedback and have taken necessary actions to ensure such incident do not recur. We would request you to kindly consider this as an isolated incident and give us another chance to make it right for you.It is always a pleasure to have you as our guest, and on behalf of all the ambassadors at Radisson Blu Kochi, I look forward to welcoming you back.Sincerely,Radisson Blu Kochi
DR JANIRA KUMARI
商務房 （大床）
入住日期 2024年12月
獨自旅遊
1則評價
發佈於 2025年3月11日
They couldn’t find my booking, so i was stranded at the hotel lobby for few hours before i offered to pay again for my room only then they provided me with a room .. that too downgraded ..
even though i showed my confirmation email and with a corresponding email to confirm my room yet to the property, neither the hotel or the helpline from trip after that could detect my booking - after checking in - i spent another few hours with trip helpline to get the room i deserve - but trip reasoning was the booking was done through a chinese agent and they couldn’t get through .. so i wasted another few hours .. still i did not get my deserved room ..
i was thrown into a deep end corner room
with a terrible sound pollution.. i was here with an elderly who was terminal .. so it was a total nightmare .. nor the hotel staff or trip were helpful ..
翻譯
來自住宿之回應: Dear DR JANIRA KUMARI,Thank you for taking the time to share your feedback from your visit to Radisson Blu KochiPlease accept my sincere apologies for the shortfalls you encountered, as you have mentioned. We have noted your feedback and have taken necessary actions to ensure such incident do not recur. We would request you to kindly consider this as an isolated incident and give us another chance to make it right for you.It is always a pleasure to have you as our guest, and on behalf of all the ambassadors at Radisson Blu Kochi, I look forward to welcoming you back. Sincerely, Radisson Blu Kochi
訪客
高級大床房
入住日期 2024年8月
情侶
1則評價
發佈於 2024年9月28日
Room was very small and had a mushy smell.fridge was unhygienic.everything looks really old.
Outside food not allowed restaurant closes at 10pm
翻譯
6/7
來自住宿之回應: Dear Mr. Saeed,Thank you for your recent stay with us at Radisson Blu Kochi.We sincerely appreciate that you took the time to share the feedback on your recent stay with us. We are deeply sorry to hear about the feedback and we will definitely look into improving the issues you have raised. We apologise for the shortfalls.Our team certainly looks forward to the opportunity to re-establish your trust in our standards of quality and have many more opportunities to serve you.
James Neil
高級大床房
入住日期 2024年7月
情侶
2則評價
發佈於 2024年8月17日
The property has not been well maintained so rooms and especially bathroom/toilets look dirty even after it's cleaned.
Breakfast buffet is the same everyday so it becomes boring after the 3 days.
There were issues with internet/wifi connections and tv channels are limited.
We had to ask for a change in room after the first night as aircon control was not working and on top of that staff rang the doorbell and woke us up at 6.30am about checking out n the room booking was for 5 nights! Apparently the reception had made a mistake and given the porter the wrong room number.
Reception staff was not very apologetic and instead blamed the guest who was checking out, saying they had given the incorrect room number!
翻譯
來自住宿之回應: Dear Mr. Neil,Thank you for taking the time to share your feedback from your visit to Radisson Blu KochiPlease accept my sincere apologies for the shortfalls you encountered, as you have mentioned. This does not reflect our usual service standards and I assure you that necessary mentoring will be done for the Team Members to handle with such kind of situations in a more empathetic way.It is always a pleasure to have you as our guest, and on behalf of all the ambassadors at Radisson Blu Kochi, I look forward to welcoming you back.We would be very happy if you would consider giving us a second chance in the future.
Ankur Sharan
高級大床房
入住日期 2025年7月
家庭旅遊
11則評價
發佈於 2025年8月20日
Overall experience very low standards for the price that is charged
翻譯
來自住宿之回應: Thank you for sharing your feedback. We’re truly sorry to learn that your overall experience did not meet expectations. We value your comments and will review them with our team to improve the standards of our service and facilities. We hope to have the chance to serve you better in the future.
訪客
高級大床房
入住日期 2024年3月
商務旅客
8則評價
很好
發佈於 2024年4月22日
We are freely upgraded to Business class room. Room is super spacious but really old. Not a 5 star but 3-4 star acceptable.
翻譯
來自住宿之回應: Dear Guest,Thank you for taking the time to share your feedback from your visit to Radisson Blu Kochi. We are delighted to read from your review that you enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Kochi, I look forward to welcoming you back.
ralph cappelle
高級大床房
入住日期 2024年5月
商務旅客
35則評價
傑出
發佈於 2024年6月15日
All good
翻譯
來自住宿之回應: Thank you for your feedback.
訪客
高級大床房
入住日期 2025年9月
情侶
1則評價
優秀
發佈於 2025年10月31日
Simply awesome to stay here.
翻譯
來自住宿之回應: Thank you for your feedback
訪客
高級大床房
入住日期 2025年7月
商務旅客
375則評價
傑出
發佈於 2025年8月13日
We stayed at Radisson Blu, Ernakulam as part of an event conducted at the hotel itself. We had booked two rooms—one for triple occupancy and another for double. Both rooms were neat and clean; the triple occupancy room was quite spacious, while the double room was of average size. The bathrooms were well-maintained and came with bathtubs.
The event hall booking and overall arrangements were handled by Ms. Sajila, who deserves special mention for her vibrant and dynamic personality. She was extremely friendly and ensured that every arrangement was executed flawlessly.
The complimentary breakfast was a highlight—delicious with a wide spread that was hard to count! The event hall was beautifully maintained, well-lit, and comfortably air-conditioned. The buffet lunch was truly remarkable—kudos to the chef for
翻譯
來自住宿之回應: Thank you for choosing Radisson Blu, Ernakulam, and for sharing such wonderful feedback. We are delighted to know that you enjoyed your stay, found the rooms comfortable, and appreciated the cleanliness and amenities.Your kind words about Ms. Sajila’s vibrant hospitality and the flawless event arrangements mean a lot to us. We’re also pleased that our breakfast and buffet lunch left such a positive impression—our culinary team will be thrilled to hear your compliments.We look forward to welcoming you back for another memorable experience.