法蘭克福埃施伯恩黑弗曼公園美居酒店(Mercure Hotel Frankfurt Eschborn Helfmann Park)

Visited here and reviewed in July 2023, I returned this week in the hope that things may have improved - no improvements it was worse. I’ve just returned home after a 3 night stay for a business trip. Food I ordered on my arrival Monday evening wasn’t particularly tasty, at 15eur for a beef lasagne and 7eur for .75L bottle of water I expected something much better. I couldn’t pay by card, I was told my card wasn’t working - it wasn’t my card at all it was their payment terminal. My room was cold, draughty, permanently smelt of cigarette smoke from people smoking out the front of the hotel under my window, the bathroom smelt mouldy, the room smelt musty and wasn’t particularly clean. The furniture was shabby, walls needed a lick of paint and the bed was really uncomfortable. The breakfasts this time were quite basic, no breakfast tea only herbal - we aren’t all coffee drinkers. When I return to Frankfurt in a few weeks I’ll avoid this hotel and find something nicer elsewhere. Next time I come to Frankfurt I’ll be avoiding this hotel, i

房間可供 2 人預訂，白金級別。 5 晚。房間只適合 1 人入住（1 個枕頭，缺少 1 件羽絨被（因為小羽絨被只適合 1 人。因為地位而升級，唯一的優點，但與標準間有什麼區別，因為迷你吧是付費的） ?員工大問題: 沒有看到一個德國血統他們都是典型的中東、巴基斯坦、阿富汗等友好程度0 微笑0 更糟的是，當他們意識到我們是兩個男人在一起時，他們看起來很醜。5 次中有4 次天！！是的，如果歐洲的這種生活方式讓他們感到困擾，他們就不應該來找我們。一天晚上7 點左右我們回來，我們向接待員說“晚上好” ，但沒有回答。可能他沒聽見，因為他有耳機。非常優雅。而且好幾次了！而且他們的英語說得不好。我們向他們要沐浴露時，他們甚至聽不懂。他們知道如何閱讀上面寫的內容嗎？一瓶沐浴露（有人能給我拿點洗髮精嗎？） 我不懂為什麼美居雅高酒店會僱用這種人。房間：空調噪音大，費用少。浴室與浴室沒有分開，停車費非常昂貴（根據記憶是 17 歐元），而外面是免費的。至於飯店餐廳：再次有來自中東的服務員不懂英語，我們收到了酒吧菜單（非常貴）2 人 88 歐元：2 份牛排薯條、1 杯水、3 杯葡萄酒。真正的菜單（來自餐廳）我們永遠不會回到那裡。

Good size, calm and clean room, had everything I needed. Windows can be opened, AC a bit noisy though. Good parking in front of house (free) or in garage (15€/ night). Walking distance to shops, supermarkets and restaurants. Stable wifi during my stay. Good breakfast and very friendly staff. Good for a business trip.

Hotel & room clean. Hotel staff polite and helpful. Breakfasts were very nice. Bed very uncomfortable as 1 mattress was higher than the other. Room extremely hot as the air-con wasn’t working, this was reported to reception and I was told they would look at it. Later my colleague reported it again to be told that reception had turned the air-con colder and if it still wasn’t working I’d be moved the next day which was pointless as I was out all day until late evening. Returned to the room and air-con still not working but pointless moving as checking out next morning. No bottled water was made available in the room I had to buy bottles from the bar at €t7,00 a bottle.

There was a small issue during my stay but the way this issue was dealt with was what really impressed me. As we know, everyone can make mistakes but it’s how it is dealt with that matters. 10/10 For customer service. Staff are humble and friendly, Mark and a lady receptionist who welcomed me upon my arrival (sorry I don’t know her name) deserve extra credit. Thank you The quality of the hot buffet is very good. Rooms are clean and comfortable. Thanks all for your hospitality.

Das Hotel liegt am äußersten Rand von Eschborn und ist von Frankfurt aus mit öffentlichen Verkehrsmittel nicht gut erreichbar (S-Bahn bis Eschborn Süd und 15 Minuten Fußweg). Es liegt am Rand eines öden Industriegebiets - der Blick geht teils auf andere Funktionsbauten, teils auf den Acker und die Autobahn. Das Hotel ist ebenso nüchtern wie funktional. Die Zimmer sind recht groß und ganz gut ausgestattet (Kaffeemaschine im Zimmer, eher kleiner Fernseher). Fenster lassen sich öffnen. Leider rauscht die Lüftung auch, wenn sie ausgeschaltet ist; auch Verkehr ist im Zimmer hörbar. Die Betten sind in Ordnung, aber nicht besonders bequem. Das Essen am Abend- und Frühstücksbüffet ist nicht außergewöhnlich, aber gut. Der Zimmerpreis schwankt enorm: Reguläre Preise unter hundert Euro pro Nacht sind eher angemessen als die Preise von knapp zweihundert Euro, die in Spitzenzeiten aufgerufen werden.

If you are in any doubt of the poor service that was provided for us, see the attached photographs. Shocking food. Few slices of cold meat and bread for both Saturday and Sunday evening meal at 1800. Do yourself a favour and stay elsewhere. Lazy, poor service.

I booked this property the day before arrival for the night of Dec 21 to 22. When I arrived, the property was locked and dark, there was a sign at the lobby door that the property disclosed until early January. I had to find another hotel at 9pm. I checked a day later and the property was still listed as available. Don't know if it is Mercure 's or *******'s fault! Very disappointed by the service, of course!

Hôtel calme. A seulement 10min du Messepark.