The hotel was clean and there were no obvious issues but as night fell we realised there was no light in the bathroom, the sink faucet wasn’t attached to the stone and the 8am knock from housekeeping was so frustrating. We were in town on vacation and wanted to do in. When we went for vacation the cleaning lady asked us when we would be checking out. She knocked again at 10 and said she was only waiting on us! We left at 10:30 even though we had till 11am. We felt so unwelcome and that we were a burden.
On the desk I brought these complaints up. There was no business cards or ways to make a complaint so the manager was called on the phone. He didn’t respond even one word. I was willing to make the complaint in person and not online but he responded nothing and offered no apology or explanation. Very, very unprofessional.
翻譯