芝加哥/埃文斯頓凱悦嘉寓酒店(Hyatt House Chicago/Evanston)

This was one of the best hotels I ever stayed in. The staff (including the valet parkers) were polite, professional, courteous and more than helpful. The hotel was clean and the breakfast was really a full service breakfast. The downside, which to me could be a deal breaker, was the bathroom was in the bedroom. We had a beautiful suite, but having the bathroom was the most inconvenient bathroom I have experienced in a hotel. Whether one of us wanted to get up early and shower and get ready, or stay up later than the other, we felt we couldn't. Also if we had to get up in the middle of the night, was a problem!

Location is great. Hotel staff very friendly and helpful. Bed was comfortable. Breakfast was good. Gym was open 24 hours which is convenient. Negatives- gym not maintained as wipes ran out, water cups ran out and no towels available. Room though clean, needed upkeep as light was falling from ceiling, bathroom fan did not appear to work and shower faucet handle felt like it was going to fall off. There was a lack of communication about how much valet parking would be and how often the room would be cleaned. Overall we enjoyed the hotel and would stay again.

在您的餐廳吃飯時感到失望。當管理前台的人是為我們準備飯菜的人時，我很擔心。當我們檢查時我忘記提及 #412 淋浴間的排水管需要清潔。淋浴後，你會站在一英寸深的水中，因為排水管工作不好。

Hotel staff is very friendly and helpful and the room was large and beds were comfortable. Location is in a pleasant area, close to many restaurants, stores, and pharmacies. I will definitely stay here again.

Very helpful and friendly staff, dog friendly, excellent breakfast buffet with option for personal omelets included Efficient, friendly Valet, parking. Locations of great within walking distance of many restaurants and shops

Disappointing stay experience! The room is very large, more than 500 feet, but the room is empty, the simple white walls have no wallpaper, no decorative paintings, no curtains, black roller blinds to let in light, the furniture walls in the room are black and white and cold, not warm, and the TV is 35 inches? or 40 inches? Very small, no sofa chairs, tea tables, very little furniture. The bathroom is very large, the layout is very strange, the shower room is small, the washbasin is small, the usable countertop is very small, the countertop of the washbasin is a very bad yellow color, and the stainless steel trash can next to the toilet is full of dirt. The room key card given by the front desk at check-in cannot open the room door. Return to the front desk to re-enter the information, and go upstairs again to use it normally😓... Breakfast is very simple. At 9:30, the guests cleared up their plates and closed their meals before they finished eating. When I checked out, the front desk staff charged me 39.7 dollars for parking fee per night. When I made the reservation, the order stated $30 per night. I asked why so much money was deducted? Asking me to show the reservation website information to confirm the parking fee is so unprofessional! After confirming that the parking fee is $30/night, I promised to refund the overcharged $9.7, but I checked the bank card and found that only $4 was refunded. This is the worst Hyatt I've ever stayed at!