西雅圖 - 埃弗裏特- 銀湖美國長住酒店(Extended Stay America Suites - Seattle - Everett - Silverlake)

No Ice Machines....phone provided....no connection cord.

Terrible service and did not even get the stay for my reservation. The office front desk lady told me my reservation wasnt payed at all and that i wasnt going to be able to check in for my reaervation and i did pay for it on my account ********** .i am.very frustrated and upset and either want my money refunded or be able to check in to a room please. The lady at the front desk did not know what to do .please help.Your employees could use being trained properly and learn how their check in processes works because the one and only employee in the building didnt know how to check me in and was getting frustrated with helping me get checked in and their phone ringing

This property is tired and worn and it was very dirty: long hairs on the shower walls and bathroom counter, stained furniture (rolling chairs at kitchen counter were disgusting), stained carpet.

Room was not as described. Very unsuccessfully tried to extend my visit, after being hung up on 6 times, from 6 different people, drove to hotel and was told it was now sold out. Chairs were dirty and had 3-6 inch globs of possibly food remnants. Staff was inconsistent each of the 6 different front desk people had a different reason or answer. After talking to three people to extend my stay, was extremely surprised to come back to our room and be locked out. Two said I had to do it online, so I tried right in front of one, and she said I see it right here you are all set. The third one in the morning said yep i see it you are all set. Not one of them mentioned it was a new reservation and not an extension. When my son cut his face with the car door, above and below his eye trying to secure the vehicle at night, no attention was given to him other than a handful of kleenex as he was dripping blood.

I have been paying day to day here as a homeless veteran.... and for whatevr yreason you guys let me double book and pay my last dollrs to my name on the same exavt.room.... and woyld not allow me to switch my room and so for christmas i endes up out on the ztreet.... thank you verh mucb

First of all I stay here quite often in the last month but this specific time not so great I plugged in my power bank which is a solar generator charged by the wall plug in room 221 this is the very first time that I plugged it into the socket when only the second time I've charged the device mind you this device cost $600 and is brand new while I plugged it in about 5 minutes later I was standing next to it as it sat on the table and it explodes with a big pop sounds like a gunshot right next to my head if you take a look around the room every single plug is burnt on the inside this one this tìime surged and didn't pop the breaker but it ruined my it ruined my $600 brand new power bank it over surged and now it will not work again I'm very upset and now have to somehow get this sent and fixed due to your faulty wiring in your room I'm going to blast this all over the place if you don't make it right I'm very upset and this is how I survive when I'm not here

economical, clean..reasonable!! breakfast is just muffin, granola bar, coffee. about right for $69 a nite..

Location and price was convenient. I was called by the front desk for being too loud when it was my neighbors who were stomping. I discussed this in person with the staff member and was not properly apologized to.

The room seemed clean. The hotel itself was less than average. The need to ask for the coffee pot and kitchen items from the front desk because they are not in the room, underlines the trouble the hotel often runs into. The breakfast was granola bars. There was no coffee creamer anywhere on-site. The children of the families who live there have no place to entertain themselves so they do as children will and run around the hotel. The communal trash area was overfull and the door barely opened. Housecleaning is set to every other week. The staff was friendly but lacked training and management skills to maintain the hotel. The side and back door are not available for use because of the people that get let in if they are left open. MANY people living on-site. Overall it just did not measure up to my expectations for the brand name.