美國費爾班克斯舊機場路長住酒店的評價

來自住宿之回應: Dear saritraveler, Thank you for taking the time to share your experience with us. While we are pleased to hear that our shuttle driver and front desk attendant left you with a positive impression, we sincerely regret that the overall condition of your room and breakfast offerings did not meet your expectations. We strive to maintain both comfort and value, and your feedback will be shared with our team as we work on improvements. We truly appreciate your comments and hope to have the opportunity to serve you better in the future. Sincerely, Hotel Management

來自住宿之回應: Dear 798jennak, We strive to provide excellent hospitality to our guests; therefore, we truly regret that this was not your experience. Please accept our sincere apology for the behavior of our staff and the cleanliness issue you encountered. This is not the standard of service we aim to provide, and we are genuinely sorry for the discomfort and frustration you faced. Your feedback is valuable to us and has been addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. We hope to have another opportunity to show you the exceptional stay you always deserve and that we are known for providing. Thank you for bringing this to our attention. Sincerely, Hotel Management

來自住宿之回應: Dear andrewjT5930XH, Thank you for your kind words and for sharing your experience. We are thrilled that you enjoyed your stay and that our staff, especially Robert, could make your visit more enjoyable. Providing excellent service is a source of pride for us, and we’re thrilled to have met your expectations. We appreciate your remarks and look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management

來自住宿之回應: Dear nannaw2cool, We are sorry about your experience during your stay. This is certainly not the level of service we aim to provide. The issues with your room, key access, and the behavior you encountered with the manager are unacceptable, and we understand how upsetting this must have been for you. Your feedback is essential, and we will be addressing these concerns with our team to ensure that similar situations do not happen in the future. We want every guest to feel comfortable and respected. Please allow us to regain your trust and provide a better experience on your next stay with us. Sincerely, Hotel Management

來自住宿之回應: Dear F139TCjennyp, Thank you for the generous review of Extended Stay America. We're delighted to know our team provided professional and thoughtful service and offered the support your group needed. We understand the challenges of managing a busy group with diverse needs, and we're pleased our staff could step in to help make things smoother for you. Your recognition of their efforts means a great deal. Thank you again for all of your great feedback. We look forward to your next stay. Sincerely, Hotel Management

來自住宿之回應: Dear lisadO4282ZT, Thank you for the wonderful feedback! We are delighted to hear you enjoyed your stay and felt welcomed by Robert and the team. Extended Stay America takes pride in creating a friendly, safe, pet-welcoming environment for all our guests. We look forward to hosting you again soon! Sincerely, Hotel Management

來自住宿之回應: Dear M9207CXjusting, Thank you for your review! We are glad you enjoyed your room and found our staff friendly. We appreciate your suggestions for breakfast options and apologize for the pool's unavailability during your visit. Your feedback helps us improve, and we hope to welcome you back soon for an even better experience at Extended Stay America! Sincerely, Hotel Management