大熊酒店(Bear Lodge)

Arrived at 4:15 pm for check-in. My room wasn’t ready and they said they would call me after about 30 minutes. When I finally got my room, the key cards did not work so I had to return to the front desk which then had about 10 parties in line awaiting check-in. Finally got in my room at 5:20 pm.

Nice room and grounds. BUT DO NOT STAY HERE. General Manager, Front Desk Manager or Clerk WERE NOT AVAILABLE. Housekeeping only offered once every 4 days according to maid; no one makes the bed, empties the garbage(s), nor do used towels get replaced each day. Shuttle driver had a full load when we arrived at 1am. He said that he "was only going to the Bear Lodge and would be right back to get us" and others who were left behind on the curb. About 1hr later, he returned from the 8 mile drive (16 mile round trip) to the "resort" and back. We called and got a front desk clerk at 1am. The clerk said we could "take a cab if we didn't want to wait." Then, from another guest who had called, we are told "the driver had other things to do" instead of coming right back. What "things" would those be for a shuttle driver at 1am while ostensibly "on the clock" and being paid to serve arriving guests? Then to find out that our approx $200/nite room doesn't come with housekeeping from a maid in a hallway the next afternoon. Do you think that the GM/Front Desk mgr(s) were "ducking" and that's why they were never there to take our complaints? Do you think that if the "resort" is short staffed that the GM ought to be at the front desk and cleaning rooms? Don't want to hear the "Covid" excuse when GM is too lazy to work. GM could have been handing out towels, in-room coffee, retrieving trash, issuing credits. No credits offered. ******* won't credit either. No more ******* bookings by us.

Was not what what it

Late arrival at the airport was no problem for the free shuttle pick up. 2:30 am check in was no problem either. Breakfast was expensive but most everything is in Alaska.

We were not part of a tour group, so it seemed pretty quiet. We were told by a front desk clerk most of the occupants were from tour groups, explaining an empty parking lot. It was also mentioned that if you were not part of a tour group the rates are much higher. This was disappointing to hear.

The person that picked us up from the airport at midnight was happy informative and went way beyond taking care of us. The room was large and pretty , best we've had so far. My only complaint would be no food, but actually that has been an ongoing problem. I love this place, I'd stay again.

Thank you for the room. I really enjoyed it and really appreciate it.

Many indoor and outdoor common areas to relax and socialize.

Nice hotel. Great service