羅切斯特/皮茨福德希爾頓花園酒店(Hilton Garden Inn Rochester/Pittsford)

Cobwebs, spiders, housekeeping oh my. The property is not a bad property. It was the way we were treated. We found cobwebs in our room in the lights, the corners & the ceiling. I told them that where there are cobwebs there are spiders & sure enough my husband found a spider in the bathroom! We requested either to clean the room & move us or at least buy us dinner. The next morning we left came back the late afternoon, the bed was made but all the spiderwebs were still there! I called the front desk and they tell me that I opted out of the housekeeping. I did not! I was told that there would be no housekeeping until the fourth day of our five day stay and I HAD ALREADY ASKED THEM TO CLEAN BECAUSE OF THE COBWEBS!!!! We did get the free dinners but when my husband told the girl at the front desk about the spider, she didn't blink, she didn't care. We will not be staying at this hotel again.

Ils ont tous les services et l'amabilité demandé!

Ns

Dinner Friday was just ok. We had burgers. Fries and service were great. Sunday breakfast was horrible. We had the buffet, we ate around 10:00. All of the hot items were cold, the croissants were stale. The waitress was very inattentive.

Hotel was will maintained with a very friendly staff. The indoor pool was perfect and made our stay very fun! The downstairs restaurant has enjoyable options for breakfast and dinner with a friendly wait staff.

The only issue I had was not being able to access conf rm or the bar area for my family to get together to watch football games prior to the wedding we were in town for. Now I did like that I was given and opportunity in another room however no cable or wifi available on the TV. Overall great stay.

There is such a wonderful staff here. Meea welcomed me after midnight, and I saw Becca once again which was a delight. I wish I remembered the other delightful staff that was helpful for small gestures, but made me feel much more welcome than at other area properties. I have found where I will stay each time I come back to Rochester.

The hotel staff was lovely. The bed was not very comfortable. The decore is a bit dated, and the shower did not drain very well.

It was a wonderful stay. I’ll be back on Wednesday evening. Becca at the front desk was particularly kind and accommodating.