長居美國酒店 - 克利夫蘭 - 機場 - 北奧姆斯特德(Extended Stay America Suites - Cleveland - Airport - North Olmsted)

I had to wait for more than an hour and a half to check in because the front desk person disappeared and did notreturn to the front desk while i was there for more than an hour an half. Who knows how long he was gone prior to my arrival. Worst experience ever.

Bugs, bugs, bugs...there were roaches in the kitchen about an hour after I checked in. I immediately requested a refund and they still charged me for one night. I have called again for full refund. A real pain. This location needs an overhaul or rebuild. It smells, there are roaches, and its in obvious disrepair. Homeless sleeping in their cars or in the bushes of the parking lot. Overall this is a great area, disappointed this location has been forgotten. I foresee ESA going out of business soon. This is the second incident this month at their hotels with bugs, and I just will not go there ever again.

Service très respectueux, impeccable

it’s ok - not the cleanest, found a lot of crumbs, dust, and whatnot…could do a better job cleaning for sure.

The employee who checked me in was the absolute worst. From the beginning when I arrived at 3am due to my flight being delayed she was rude. I explained to her this and was still willing to pay the $100 charge necessary to check in because I was so tired. She had a nasty attitude not with me but all customers of color. The next day when I was entering the hotel a man was asking my friend a question and she left behind her desk to rush and tell them they are not allowed to talk or park near the door. She also made it her issue to tell me I cannot have alcohol in the lobby, because I was walking in with an open drink although it was apparent I was going straight to my room I was just waiting on my friend before getting on the elevator. She showed no form of customer service, no communication skills and I would recommend the manager IMMEDIATELY remove her because she will continue to build a nasty report for customers like myself going forward.

Poor reception attitude at the front desk！Terrible reception！Worst front desk I've ever seen！

Affordable and met our needs for a short stay. Mattresses are old and collapsed toward the center so difficult to share the bed without rolling into the other person. A few dead roaches in the bathroom but otherwise seemed clean. We did not need to use the stove but it looked quite old. Quiet and convenient location for our activities this weekend.

Sheets were dirty, had to ask for a fresh one. Bathroom was dirty as well. Stove did not work. Free breakfast was supposed to be provided , but it was only coffee and a snack bar. Heat was not working as well.

I must have arrived in the lobby just as the clerk left for his break as I had to wait serval minutes (am smoker came and went as I waited)... entrance. lobby and elevator smelled badly of pot every time I entered and exited (6 times)... my room, while a nice design, smelled horribly and I used a whole can of deodorant and luckily sleep with a CPAP machine that helped filter the smell so I could sleep... toilet bowl stained and needs deep cleaning... very disappointed in this location