特雷維索親子遊酒店

I cannot recommend this hotel at all. They do not take their customers seriously and they are happy to sell a product they do not have. Explanation: We had booked the hotel for a single day. We booked it because they advertised their SPA / Pool area which looked great, but when we arrived in the afternoon the whole area was closed down, big disappointment when you have been driving for a long time and just needed to relax. There was a sign at the check-in counter that the pool will be closed on the 6/8, but we arrived the day before and it was closed. Nothing was written in the confirmation mail from them. If so we would have canelled and found another hotel. In addition to this huge minus which they will not refund, there were other problems with the hotel: • Could not get hot water for the bathtub, so we could not enjoy that either. • An air conditioner that can only go down to 22 degrees, is not comfortable when you have to sleep. • On the other hand, it was so cold in their restaurant in the morning that you froze while sitting there. • The breakfast was terrible. Day-old bread, half-rotten fruit, bacon that was either not fried or it was burnt. • For lunch we could only choose one dish from their menu which otherwise looked delicious - on paper. Normally I do not write bad reviews, but the hotel has been contacted several times and will not give any form of compensation nor do the take any responsibility at all, therefore I have chosen to describe my experience. I also met 2 others at the hotel the day we were there and they had the same experience.