Look this isn't a cool Nashville hotspot, but does it do the trick? Yes for sure. Front desk staff is great and super kind and helpful. Cafe staff was very slow and would get caught up in their own convos and with other guests with a line at the counter, which was frustrating, but i guess it's the south? Have to expect slower service? Rooms are fine, they've had a touch of update but even those are fading with lampshades peeling off and scuffs and marks. Bathroom and bed clean and sheets/ bed actually quite comfy. My room faced approx SW and faced what looks to be a flophouse but i just closed the shades. The area is very safe and has lots of good stuff around it, so don't let that dissuade you from staying here. Gym is decently outfitted and did the trick.
I travel a lot and usually book the Courtyard by Marriott, but decided this time to try the new BNA hotel. The hotel is probably still working out kinks, so I tried to be mindful of that. The overwhelming reason one would book this property is for the access to the airport. It is a very quick walk (and covered). I had checked in via the app, so went directly to my room. The only interaction I had with the front desk was when I called to ask when the restaurant opened. “5:30 for the cafe and 6:30 for the restaurant.” 545a….no one is in the cafe. I asked the front desk if I had the wrong time and he said no, there’s no one there. Duh, I know! He said I could see if anyone was in the restaurant, but when I asked why, he said he didn’t know. What?!! I’d awakened at 3a, so I was pretty hungry, but at 6:30a, I went to the restaurant and come to find out, it opens daily at 6a. Grrr. Then breakfast was noisy with the clattering cacophony of silverware being separated. This noise lasted for the last 75% of my meal. Can’t they do that in the kitchen? One other gripe is why, when there are many, many rooms available, does the front desk give someone the room right next to an occupied one? After leaving the loud clanging of silverware, I returned to a kid having a temper tantrum that lasted 2 hrs before I left. The service in the lobby restaurant in the afternoon, in the restaurant for breakfast and the sky bar was GREAT! Super attentive and personable. The bed was very comfortable, as were the pillows. The shower was nice (although there was no bottle for shower gel….there were two for shampoo and one conditioner) Oh, and the sky bar outside is beautiful!
This was our second time staying at the JW Marriott Nashville. Both times were made special by the check in staff. But on this last trip, Shinelle stood out by wishing me a happy birthday at check in. She also sent us a nice little gift with a hand written card to our room. Would 100% recommend and stay here whenever we go to Nashville.