OMG! Do not stay here if you can afford to stay somewhere else. The rooms are filthy and disgusting. The outside was being painted when we arrived and the lobby has been remodeled but that’s the only good thing about the place. Apparently they’ve been in the process of remodeling for months but it will never be decent because of the filth. Where do I start…. first walking into the room there was garbage on the floor, a hair tie, dirt and pieces of plastic. The bathroom mirror was filthy as well as the floor. But… there was a gross ring of dirt/oil around the tub. I wanted to puke. It gets worse. There were no towel bars and you have to reach across the room to get to the toilet paper. The shower curtain was gross and stained. all the towels were clean but stained. The fan was super loud and hanging out of the wall. The bedspread was old and stained. The sheet did not cover the side of the mattress and there was a huge brown stain on the side of one mattress. One bed had wrinkled sheets and it looked like someone had slept there. No bedside lamp, in fact there was only one light in the entire room and that was above the tv. Furniture is all cheap stuff but new. It doesn’t fit well in places. It’s difficult to get to the AC/heat controls. The smoke alarms are sketchy. The guy who checked us in at midnight was very nice. Needless to say, we decided to skip their complimentary breakfast.
翻譯
來自住宿之回應: Dear judykR7700YC, Thank you for taking the time to share your detailed feedback. I sincerely apologize for the unacceptable conditions you experienced during your stay. Your comments are very concerning and not reflective of the standards we strive to maintain. I am sorry for the state of your room upon arrival. Cleanliness is of utmost importance, and it is clear we fell far short in this instance. The issues you described, from the garbage on the floor to the stained bedspread and lack of proper amenities, are completely unacceptable. We will immediately address these concerns with our housekeeping and maintenance teams to ensure that such oversights do not occur again. Regarding the ongoing renovations, we aim to improve our facilities to provide a better experience for our guests. However, your feedback indicates that we need to manage this process more effectively to avoid impacting our guests' comfort and satisfaction. I appreciate your positive mention of our staff member at check-in. Despite the many issues you encountered, it’s good to know that you found our team member friendly. Please know that we take your feedback very seriously and will use it to make the necessary improvements. We understand that you are hesitant to return based on this experience, though we hope to have another chance to impress you in the future.
Chris H
入住日期 2024年3月
獨自旅遊
1.0/5
發佈於 2024年4月18日
I got to this hotel. It actually turned out to be the wrong hotel, thank goodness. From the outside, it looks decent. I went in and they were remodeling. I booked my room thinking it was this hotel, but it was another Super 8 in West Fargo. BUT, I know I will never, EVER book a stay at this hotel. The person at the front desk was quite possibly the rudest person I have ever met in a customer service situation. How? HOW did she get her job???? She was just horrible. I left, shaking my head. I could not believe how badly she treated me. I was nice to her, tried to be friendly, she didn't even look at me, told me there was no rooms, told me I must be at the other one, when I asked where the other ones, she basically buried her head in her phone and was so terribly rude about it. I have nothing but a BAD taste in my mouth about this place.
翻譯
來自住宿之回應: Dear chearn73, We sincerely apologize for the negative experience you encountered during your recent visit to our hotel. It is clear from your feedback that our level of customer service fell well below our usual standards, and for this, we are truly sorry. Please know that this behavior is not indicative of the service and hospitality we strive to provide to all our guests. We take your feedback seriously and will address this issue directly with our team to ensure that such interactions do not occur in the future. We understand the importance of friendly and attentive customer service, and we deeply regret that you did not receive this during your interaction with our front desk staff. Your feedback is invaluable to us, and we will use it to improve our service delivery and enhance the overall guest experience. Once again, we apologize for any inconvenience or discomfort caused. We hope you will consider giving us another chance to exceed your expectations on a future visit.
訪客
入住日期 2024年2月
其他
1.0/5
發佈於 2024年3月1日
The keycards on most of the rooms did not work and the night clerk had to open at least 12 rooms with his master key. When inside the rooms some of the bathrooms were not cleaned (toilets dirty) and many of the TVs did not work (blurry, screen cracked, not responsive to remote control). Also, many of the rooms had light fixtures were operational. The night clerk (Bahamian) was very helpful but it was frustrating him. Breakfast was from 6-9 AM. No teabags and bread- called for desk clerk from the back of the office. He pulled bread from the fridge but they were out of tea bags. His appearance was not professional (t-shirt, shorts, and slippers) and put some bread slices using bare hands in the bread box (NO plastic gloves). Also, there was cold cereal strewn on the counter and he ignored it. Another guest poured what he thought was to be orange juice and out came a pale yellow drink (powdered lemonade?). No artificial sweetener for beverages only sugar. There were 2 butter packs, about 5 grape jelly and 2 marmalade packs in a container and the desk clerk didn't fill it even though they had about 1 1/2 hours before closing the breakfast time.
翻譯
來自住宿之回應: Dear S6232ZTadnana, We appreciate you taking the time to provide your feedback. We sincerely apologize for the issues you encountered in your room, amenities, breakfast, toilet, cleanliness and the inconvenience with the room key. We can assure you that what you experienced is unacceptable by our standards. We have briefed our housekeeping staff, and we will ensure a more stringent approach from here on, especially when it comes to enhancing our regular quality checks. Our team is reviewing this situation, and we are taking extra care to avoid this in the future. We are grateful for your patience, and we would like to regain your trust and hope to serve you in the future.
Rascurt70
入住日期 2024年1月
家庭旅遊
1.0/5
發佈於 2024年2月19日
Super 8, if you want to renovate a hotel and have no services available, you may as well just close for a month or two and get it done. The only reason we booked this was because it had a pool and complimentary breakfast. Both which were unavailable due to renovations. Rediculous. No warning, no discount, just business as usually with nothing you state you have. Dust and drywall all over the place. Just a dump. Close down to renovate, don't be such greedy corporation. Do better. I will never stay at a Super 8 again. I feel ripped off.
翻譯
來自住宿之回應: Dear Rascurt70, We sincerely apologize for the inconvenience and disappointment you experienced during your recent stay with us. Your feedback is incredibly important to us, and we deeply regret that we fell short of meeting your expectations. We understand how frustrating it must have been to arrive and find that our pool and complimentary breakfast were unavailable due to renovations. We sincerely apologize for any inconvenience this caused and understand your frustration with the lack of warning or discount provided. Please know that we take your feedback seriously and will use it to improve our communication processes and ensure that our guests are properly informed of any disruptions during their stay. We also apologize for the condition of the hotel due to ongoing renovations. While we strive to minimize disruptions and maintain cleanliness during renovation periods, it's clear that we did not meet our standards in this regard. We are actively addressing these issues to ensure a more positive experience for our guests in the future. We understand your decision not to stay with us in the future, but we hope you will reconsider. We value your patronage and would welcome the opportunity to regain your trust and provide you with the exceptional experience you deserve. Thank you for bringing these concerns to our attention, and we apologize once again for the inconvenience you experienced.
lisagP5976RY
入住日期 2023年12月
家庭旅遊
1.0/5
發佈於 2024年1月18日
Must agree with "BURN IT DOWN" and "SLEEP IN YOUR CAR" reviews! Welcome to the little hotel of horrors! This hotel was suppose to be our last sleep on our way home from a family road trip. Every hotel room we had stayed at along the way had been checked by my husband beforehand to make sure the room was clean, this time though it was 11 pm and we had been driving all day. The outside appearance seemed good (in the dark) so he went ahead and booked a room. We hauled our things up to the room just to find dog hair and little garbage all over the floor, something smeared on the wall and the mirror. I didn't need to look further, we decided to see if a cleaner room was available. After some time trying, my husband managed to flag down some of the rude front desk staff and they gave him a card for the room right next door. After trying the card a few times the door opened and another guest said "you got the wrong room". As he said this I heard a loud bark and decided I should probably wait in our room while my husband tried to explain this was the room number we were given. Before I could take the three steps back into our room, the dog had squeezed it's way out and lunged straight at me! I instantly pushed him off but he chomped down on my hand!! The next minute was a bit of a blur as I wasn't sure who got the dog off of me and the next thing I remember doing was getting our boys back into our room for safety as I did not know where this dog was and by now my daughter has locked herself into the bathroom and is crying in absolute fright! After a moment I went downstairs to tell the staff what had happened and nobody would take responsibility for the error. Then the dog owners came down and apologized, though the room mix up wasn't their fault the dog should have been restrained with a harness. They assured us the dog had rabies shots up to date. We do not know if the dog was cleared to come in or snuck in a back door. We left in frustration and continued our drive toward home discussing what action should be taken. My hand was swelling and had multiple punctures and one longer gash about 3/4" long. When we arrived in Grand Forks we decided that we would ask the advice of the authorities. They recommended seizing the dog till proof of shots was provided, the family did not have any, so the animal was taken in to monitor for ten days. As i write this review we are nearing the end of the ten days praying that rabies treatment will not be necessary. We read many hotel reviews before booking and if we had read all the warnings for this hotel we would never have stayed.
翻譯
來自住宿之回應: Dear lisagP5976RY, Thank you for taking the time to share your experience. I am shocked to hear about the situations you encountered and would like to deeply apologize. I also would like to ensure you that comments like yours are not taken lightly and will be addressed immediately with our entire team. The description of your stay is highly unusual and does not represent the level of high standards we all aim to achieve. We do hope you allow us another opportunity on a future stay to show you, how we used your overall comments to improve.
Alice P
入住日期 2023年12月
家庭旅遊
1.0/5
發佈於 2024年1月11日
TERRIFYING I came for a night with my daughter there are no outlet covers, had to clean tub to use it no drain plug. Blood all the way down the hallway I have a lot of pics of the disgusting stuff in our room. Ik it's a budget hotel but I at least expect my room to be clean. Had to use our own blankets because the beds were covered with black dirt like stuff.. Most definitely not going back....
翻譯
來自住宿之回應: Dear J1507ZZalicep, Thank you for your recent stay and for taking the time to share your insightful comments. It saddens us to hear that we failed to meet your expectations and you found your stay unsatisfactory. Please accept our apologies for any issues you had with your room, tub and the cleanliness; we will address the concerns you raised with our team and work together on making improvements. Our housekeeping staff is held to a very high standard and we appreciate that you've informed us of a need to address housekeeping policies and procedures. We also appreciate your time in pointing out the facilities in most need of attention as we work towards updating and improving upon our accommodations. We are working to take care of all of the issues that you addressed and we thank you for taking the time to share your experience.
訪客
入住日期 2023年11月
獨自旅遊
1.0/5
發佈於 2023年12月29日
I've stayed at several Super 8's. They're usually clean and very nice. While I don't expect a lot from a budget hotel, I do expect to have a clean room. There were raisins on the floor, hair dye (I hope) on the sink, and crumbs everywhere. The bed smelled like it had been laundered at least. The breakfast area had stale cereal and about an inch of milk in gallon jug. Again, I don't expect a lot from budget hotels, but this was ridiculous.
翻譯
訪客
入住日期 2023年10月
獨自旅遊
1.0/5
發佈於 2023年11月29日
Dirty, curtains hanging off the rods, bedsheets not covering the mattresses, broken key card machine, you would have to contact hotel to come let you into your room each time. Toilet paper stuck in the peep hole of my room door. Worried about bedbugs and what other diseases I was being exposed to.
翻譯
來自住宿之回應: Dear Daydream522801, Thank you for your comprehensive review detailing your recent stay with us. We are very disappointed to learn of your experience at our hotel, and we apologize for the many issues that you encountered. We take the value on your report regarding the condition of your room, curtains, sheetskey card, and the cleanliness of our hotel. Our housekeeping staff is held to a very high standard and we appreciate that you've informed us of a need to address housekeeping policies and procedures. We also appreciate your time in pointing out the facilities in most need of attention as we work towards updating and improving upon our accommodations. Fortunately, the pest control experts that we employed to complete the thorough inspection following your complaint discovered no evidence of bedbugs in any of our rooms. However, each room were still treated with a bed bug heater for precaution. I hope you will find your expectations to be far surpassed during your next visit!
訪客
入住日期 2023年9月
其他
1.0/5
發佈於 2023年10月8日
No breakfast, pool not working for few months I heard, carpets are dirty and gross. Theres suppose to be a free breakfast but it's only juice and coffee, the juice is watered down and the coffee tastes really weird. please dont waste your money here, go somewhere else, it's very gross, and east Indians own it, they didnt give me a refund of course that's in there nature, they always want to take people's money, they dont care about people. There greedy
翻譯
訪客
入住日期 2023年7月
其他
1.0/5
發佈於 2023年8月30日
Filthy gross dirty and disgusting. Think of the worst hotel you've ever stayed in and this place would beat it. The staff is rude and could care less that you are standing at the desk just to check in
翻譯
訪客
入住日期 2023年7月
家庭旅遊
2.0/5
發佈於 2023年8月24日
Property requires serious and professional maintenance/refresh/upgrades. Service/staff were fine. Location was convenient for our needs. Room was subpar. A/C was loud (window unit). Property staff must of painted the ceiling themselves. Paint drip marks on walls in room and bathroom. Covering ceiling water stains I suspect. Couch/ hidewaway bed was in terrible condition…. Didn’t sit on it. Wouldn’t recommend this hotel until they invest some $$ in the property.
翻譯
訪客
入住日期 2023年7月
其他
1.0/5
發佈於 2023年8月23日
The room was disgusting. The floor was extremely filthy with stains in the carpet. Hair in the bathroom. No lights working. Fridge didn't work. Was absolutely disgusting especially for the rate they charge. Pool and hot tub weren't working. They don't state that when you book the hotel. Would have been nice to know. Barely anything to eat for breakfast.
翻譯
訪客
入住日期 2023年7月
與好友旅遊
1.0/5
發佈於 2023年8月19日
Very sketchy looking people . Not helpful at all with inquiries. AC wasn’t working hottest day of the season and no rooms available to move to due to concert or else we would have left . Very disappointing . Room needs big update . No bar fridge and safe in room not working . Stay away !!price was ridiculous for what you were provided and they definitely were gouging people due to concert ! Should have read the reviews ! Mattress piled up behind hotel look like waiting to go to the dump .
翻譯
訪客
入住日期 2023年5月
家庭旅遊
1.0/5
發佈於 2023年6月20日
Don't do it if your thinking of staying here better off anywhere else the pool was non existent basically half the lights in the rooms didn't work telephones did not work staff watches your every move for no reason