法拉格特First Baptist Concord附近酒店

Dirty sink - not cleaned, hair in sink Mirror not cleaned Tub/toilet dirty One trash can No Kleenex Two light sockets do not work Bed/ pillows linens have spots Countertops dirty, drink rings Microwave dirty Breakfast was not provided adequately during breakfast hours. Was out of food. Manager Kim telling me I don’t know why you would stay. Kim says she should have offered to put you in another room because we had other rooms available. No one offered me a different room and I was under the impression that the hotel was sold out with the football tournament. And upon arrival a bus load was checking in. Then manager keeps saying you shouldn’t have stayed. You should have looked for another hotel. Saying that it was my fault for staying and for cleaning the room. She offers to give me a $50 credit instead of refunding me for my entire stay. She made me feel like it all was my fault and I should have went elsewhere. I told her I did look for another place in my budget but other hotels were sold out. I then asked what was I supposed to do especially if your employee does not offer another room Change like she’s supposed to. The manager kept saying well that’s all your fault, I wouldn’t have stayed and I wouldn’t have cleaned that room. She said that room should have been out of service. She didn’t care about anything kept blaming it all on me when I was trying to do the best I could to make it work since her employees did not try to resolve the issues. I asked the employee at check in for light bulb before discovering the light sockets don’t work The employee tells me she doesn’t know where the light bulbs stay. I had to wait for manager to come in to get one. She was to busy with her boyfriend who was hanging out. I called customer service and they were worse offering me a free one night stay although I paid for two nights. Then rejected it after seeing the insulting $50 credit. Totally unprofessional and unacceptable for any hotel to treat their guests. No one who is the “victim” should be shamed for trying to make a very bad situation work given no one was willing to help and keep my business. Even with them still renovating this place for almost a year, it is horrible. Would never recommend.

這是西諾克斯維爾的一家很棒的中價酒店。我們經歷了無縫的入住,店員非常友好和包容。我們使用了AARP卡,額外打折。我們的房間寬敞,乾淨,牀也很舒服。迷你冰箱、微波爐和額外的存儲是優勢。免費早餐包括雞蛋、培根和一系列的穀類食品和糕點。我丈夫是一個快樂的露營者!如果我們發現自己在該地區,我們還會住在這裏。

我覺得酒店已經很老了。我問了我的同行者,他覺得-嗯-這是費爾菲爾德。但我覺得它還是不錯的-甚至多年以後。當然,牆紙正在脫落,牆壁被標示出來--但只是上色很愉快,而且很乾淨。和費爾菲爾德的其他人不同,他們的早餐是正常的。有兩個問題--單路噪音--需要記住(在任何諾克斯維爾酒店)不要面對高速公路。通常我的狀態自動得到。兩輛--汽車警報響了15分鐘--但不知道他們能做些什麼來阻止--但隨着道路上的噪音,我無法入睡。這肯定是一家酒店的勝利。

很多房間面向高速公路,很吵,整天整夜都很忙,睡覺時發現噪音問題,我們使用音響機。還預訂了頂樓套房,給了3樓的一間,告訴我的保留房沒有了。上面的客人很晚,晚上和凌晨都很吵,跳,跑步等。房間需要更新/刷新。地毯上有一個洞,看起來磨損/不乾淨。牆壁和浴室的黑色漿液相同。清潔人員非常愉快和樂於助人。前台不是,也不總是在那裏,或者當你按鈴時做出反應。試了幾次打電話給前台,沒有回答。