費耶特維爾Veterans Park附近酒店

Mount Rose Hotel was highly recommended on TripAdvisor. It was located very convenient to the crown complex which we watched a concert at. On arrival we were checked in promptly. Staff was courteous. The room was located on the first floor. This hotel appears to be a previous chain hotel, which was repurposed and a family owned hotel, and it was done very nicely. There are some updates to the rooms which appeared very nice. We were provided with towels. There is a hairdryer available as well. The bed is very springy. Pillows are about the same as any other hotel you would stay at. We would stay here again, as prices were very reasonable.

We stayed at this hotel overnight with friends. After arriving at 10pm on an 18 degree night, the room was 57 degrees when they walked in! They called the front desk who didn’t seem to care and told them Housekeeping leaves it that way and they will just have to wait, it will warm up soon. They called back after 20 minutes after the temperature wasn’t budging much and got a similar uncaring response. They pushed to change rooms and found the same thing in the new room. They waited for over 90 minutes for the room to warm up enough to shower. So much for arriving, relaxing and going to sleep! Had 1 of the 3 front desk people on duty shown even the slightest empathy with the situation, it might have made a difference, but they said it was hotel policy to keep the rooms that cold and there was nothing they can do. I get trying to save energy, but if you check in with your arrival time on the Hilton app hours in advance, can’t 1 of the 3 people at the desk do the right thing and turn the heat on? Clearly, a hotel to avoid!

首先,我要說Farrah展示了組織在客戶服務方面正在尋找的一切!她很有禮貌,很同情,當我們3:30a.到達時,遇到真的是很高興,我的評分本來可以給她一個人,但不是,我的偉大經歷並沒有停止。我們遇到的每個人都迎接我們,非常有禮貌,專業。設施很乾淨,真的是一個很棒的地方停下來或停留。我想說清楚,我給的好評不是因爲一切都很完美,我實際上沒有得到我確認的連通房,但優秀和完美不是一回事。工作人員處理錯誤和與我溝通的方式表明他們關心,她超越了她的努力來容納我和我的家人,這是很好的服務。感謝費耶特維爾的Homewood Suites,你給我和我的家人留下了深刻的印象,你代表了自己,組織,你的城市很好!

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I'm a government contract and booked my reservation 2 weeks in advance using the ”US GOVERNMENT ON DUTY TRAVEL” which I use all the time for my official travel. On 4 Aug 24 the morning of my arrival, the hotel guest services sent me an email at 9:40 am stating the government rate was only for active duty and refused to honor the rate. I did not see the email, because I was already on travel and besides it was past the date that I could cancel. I'm on a GSA contract that only reimburses at the maximum per diem rate. I'm a diamond member for 9 years and have over 800 nights in Hilton properties. The ”US GOVERNMENT ON DUTY TRAVEL” did not state that it was for active duty only. I use the government rate all the time for my official travels without any incidents. I'm disputing the charges with corporate. It was very unprofessional for the hotel to send an email on the morning of check in stating that they would not honor the rate.

我的家人最近去了費耶特維爾,爲孩子們的體育週末旅行。這家酒店非常完美,擁有我們所能要求的一切!!早餐很好吃,WiFi非常適合兒童設備,舒適寬敞的房間,還有一個令人難以置信的健身中心,供媽媽/爸爸快速早間鍛鍊。非常親切和好客的優秀員工。我們一家人住得很愉快,當活動帶我們來到費耶特維爾地區時,我們一定會回來的。再次感謝!

我們從前台工作人員到清潔人員到爲我們辦理入住的早餐(順便說一句太棒了)到餐廳的燒烤大師🙂,都得到了優質的服務。我們遇到的每一位員工都熱情,親切,有禮貌,房間乾淨舒適,喜歡帶瀑布淋浴頭的寬敞浴室,我丈夫在大使館套房酒店住了好幾次,但這是我第一次。我一定會再次訪問大使館酒店。感謝您使我們的住宿非常舒適。