I'm a government contract and booked my reservation 2 weeks in advance using the ”US GOVERNMENT ON DUTY TRAVEL” which I use all the time for my official travel. On 4 Aug 24 the morning of my arrival, the hotel guest services sent me an email at 9:40 am stating the government rate was only for active duty and refused to honor the rate. I did not see the email, because I was already on travel and besides it was past the date that I could cancel. I'm on a GSA contract that only reimburses at the maximum per diem rate. I'm a diamond member for 9 years and have over 800 nights in Hilton properties. The ”US GOVERNMENT ON DUTY TRAVEL” did not state that it was for active duty only. I use the government rate all the time for my official travels without any incidents. I'm disputing the charges with corporate. It was very unprofessional for the hotel to send an email on the morning of check in stating that they would not honor the rate.
I've stayed twice now over the past month and it keeps getting worse. The floors throughout the entire hotel are uneven to the point it feels like I'm a skiier going down a mogule course. The shower heads are just above face level such that I have to dip slightly so I can rinse my head off (i'm not that tall). The curved outward rods dipped so heavily that the shower curtains slid to the middle - water everywhere. My latest experience involved not one room but two on separate floors with ants in the bathroom. Not swarms - but a clear trail was visible. The desks are right next to the bed and extremely cramped when you sit at them. On a positive note, the staff is extremely friendly and rooms are overall clean (minus the ants).
The staff is always friendly and helpful. The rooms are always clean and well kept with modern upgrades. The breakfast was good and hot with nice options to choose from. We enjoyed our stay. I will be back the next time I am in town. I highly recommend giving La Quinta a try.
Despite the hotel's claim it is a ”non-smoking” facility, the room we were stuffed into hugger-mugger stank of old cigarettes, an unpleasant discovery for me, who hasn't smoked in more than thirty years, and for my wife, who hasn't smoked in more than forty. And as is often the case with Red Roof facilities, light fixtures in the room had either burned-out bulbs or were missing bulbs altogether. The air conditioning unit failed to do much of anything toward reducing either the temperature or the humidity in the room, leaving us to swelter.
I checked in around 11:30 p.m. hoping to get some sleep. Hotel had old beat up dingy look. Carpet worn. Room was beat up, old, and did not look like their nice website pictures. Lots of smudges on mirror/TV. There was lingering ********* smoke inside hotel and loud club music right below my window. At 3:00 a.m. approximately 6-8 police cruisers came to the club with loud sirens waking me up after sleeping only 2 hours. I left around 3:30 a.m. and drove home exhausted. I asked for a refund when checking out and was told to call back for a manager. When I did an individual identifying herself as the manager promised a refund within 3 business days. When the refund did not come I called back a few days later and was told that the person I spoke with previously was not a manager but a new employee, and there would be no refund. When I referenced the folio that the previous “manager-employee” sent me, the manager said that it had been sent from her personal email account. He did not apologize for that or anything else, was argumentative, and provided very poor customer service.
JJulio JoseThe dirtiness of the property as well as the smells all around was a letdown but even in the room the floors were not properly cleaned.. you see clear dirt on the corners and the floors. Too much money for what it was
This place is probably the worst place I've stayed at in my life. The outside of the motel is trashy. The rooms have old furniture. The floors are not clean. The bedspread had cigarette holes in them. The first room I had bugs. The appearance of the room needed to be painted. The breakfast consisted of a three count package of powered donuts, a granola bar and a bottle of water. This place is a disgrace to the Super 8 name. If I paid by the value this place should be priced at $20 a night.