希爾頓歡朋套房酒店-西雅圖費多威(Hampton Inn & Suites Seattle/Federal Way)

I stay here regularly and the past few time there has been no reg coffee in the rooms or to be found by the staff. Plenty of decaf but it’s like there is a shortage or they can’t find it anywhere. Strange. This trip, the AC unit wasn’t working in 2 rooms. When calling the front desk for help I was hung up on one of the calls and treated like a nuisance on each call and nobody answered on one of the calls. I was eventually moved rooms and situation with AC was fixed but overall personal treatment was sub par. For me, coffee, AC and decent treatment are non-negotiable so I was very disappointed.

The breakfast and staff at the breakfast were first class! Food was a nice variety, clean area and friendly staff. Check in was a disaster. We asked for an accessible room, and called ahead. We were told we would have to get it on sight upon arrival. We tried. My husband had to walk from the elevator to the very last room past 23 rooms to ours. Ridiculous. No stand up shower, just a tub. We arrived early to avoid these hassels and were told nothing they could do. Hallways on all floors were filthy, not vacuumed for a week or so. Pool was a funny color, hot tub the color of urine. No clean towels in pool or work out area. The bed was barely made, the fitted sheets would not stay on the mattress, not fun!

I came in from out of town with my family around 1pm hoping there could be a chance to check in early. Nothing available at the time which was understandable because check in was at 4pm. The front desk told me that they had multiple room available like i requssted so it should be done by the time we came back. We went to a bridal shower came back after 4:40 and the room was done. They offered me a different room that i did not pay for and wouldnt accommodate my family. Over an hour and a half later our room was done. But while we were waiting 5 other families were served immediately! Then we finally get into our room with 2 very tired children and out bathroom light didnt even work! I will never book a room with them again.

House keeping entered our room at 845 am. Called front desk their response was tell them to get out. Took no ownership as housekeeping gets the checkout list from the frontdesk.

Great experience and very good service. Very kind and great employees that were helpful our entire experience. Also many food options around the area. Even though it is next to the freeway, the noise is not an issue.

Staff was friendly. Free breakfast had a lot of options so that was great. Pool is a bit dated but I appreciated the warm pool. Gym was under par so that kind of carried the overall experience down for me. Rooms were great. Toiletries provided were just so-so. Not as good quality as other Hampton Inn/Hiltons that I’ve stayed at.

Got my car broken into items were stolen, were told by other hotel staff that another car was broken into 2 nights prior to ours, DONT RECOMMEND!