On arrival, the receptionist was lovely and pleasant, and gave our son a packet of sweets and a fruit shoot when we arrived. However, the room we stayed in wasn't pleasant. We'd found a few ants crawling around but the window was open presumably after cleaning, so we thought it was just a rogue few! However, on waking up in the morning we found no less than 15 of them crawling around. On the floor & beds, on the shelves and table and a few in the bathroom aswell. We told the receptionist in the morning and he said he'd get it checked out. Such a shame as the first impressions where really good.
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訪客
入住日期 2024年3月
商務旅客
4.0/10
發佈於 2024年4月8日
My room faced the road and trucks started rumbling by just before 8 am. I was disappointed to learn that breakfast is only served for two hours from 730 to 930. The bathroom is in need of modernisation, not even having mixer taps on the sink - so you get cold water or scalding water. The decor in the room itself wasn’t bad and the staff were friendly and helpful when I checked in late at night
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訪客
入住日期 2024年3月
家庭旅遊
2.0/10
發佈於 2024年4月1日
We normally have no problems with a Premier Inn stay. You get what you pay for however this is not the case at East Grinstead. Horrible experience from start to finish. Complete mix up with the rooms even though I had called and confirmed everything. Very grumpy guy in reception who wanted to make it very obvious he was too ill to help in anyway. Staff had no idea how to use the new booking system. Premier Inn please train your staff and let them take the day off if they are poorly!!
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訪客
入住日期 2023年12月
其他
2.0/10
發佈於 2024年1月16日
Damp dity room. The walls and ceilings are so thin. Creaking and banging when people move around. You open the door and are greeted with the smell of damp. Lots of damage in the bathroom and bedroom. Carpet stains everywhere. Dirt in every corner. Breakfast is aweful. All the pastries were hard and old. Didn't get what I ordered with the cooked breakfast.
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訪客
入住日期 2023年3月
其他
2.0/10
發佈於 2023年4月18日
Disgusting, room smelt of mould, the bath had a rust/burn mark in. Male receptionist was friendly. Breakfast is next door 7.30-9.30, a bit late for us. We were booked in for business for two weeks. Lasted one night
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訪客
入住日期 2023年7月
其他
10/10
傑出
發佈於 2023年8月18日
Все очень понравилось,все чисто и подушки мягкие.рекомендую этот отель.самый лучший по моему мнению в Великобритании.Мне очень понравился дизайн и цена довольно маленький для таких отелей.Я обязательно позову с собой друзей сюда в следующий раз
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訪客
入住日期 2023年7月
其他
10/10
傑出
發佈於 2023年8月17日
Всё было шикарно, ненавязчивый но отзывчивый персонал, вкусная еда... Хорошая панорама из всех окон, идеальная чистота, в общем очень понравилось... Полный восторг! Приедем ещё раз обязательно! Советую всем
This is a lovely hotel in a good location, with free parking and good facilities. Alison was very helpful and really freindly, thank you!
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訪客
入住日期 2025年5月
其他
10/10
傑出
發佈於 2025年6月10日
Excellent. Lovely clean room. Comfortable bed. Tea and coffee making facilities. A walk in shower would have been nicer than shower in the bath...but bathroom very clean. Helpful friendly staff Would recommend Handy for Gatwick and free parking
翻譯
Resort31043849391
入住日期 2025年5月
其他
10/10
傑出
發佈於 2025年6月3日
As always, it was a good stay here. Alison (reception) gave us a very warm welcome. Remembered us from a previous visit. We Instantly felt settled, relaxed, and had a good nights sleep, and a great shower the next morning. We will be coming back.