The hotel's staff was courteous but overwhelmed, affecting the availability of basic services like housekeeping. The facility urgently needs renovation, particularly evident in our suite's damp carpet and lack of hot water, which is unacceptable, especially in a Midwest city during December. Despite previously overlooking these issues due to cost and location, the compounded problems this time, exacerbated by nearly doubled rates due to a local event, made the stay unsatisfactory. A complaint was filed, and a partial refund will be sought.
翻譯