德普卡收藏-聖安娜公寓(Residenze d'Epoca Collection-Sant'Anna)

本当に泊まるのはお勧めしません。 サクラの口コミに騙されないでください。 これ以上騙される人が減るよう初めて口コミを書かせていただきます。 他の方も書いている通り、最悪でした。 星0もできるようにして欲しいです チェックインの時間は、（15:00-18:00）と記載してあります。18時以降のレイトチェックインには30ユーロ、23時以降のレイトチェックインに至っては50ユーロ請求されます（現地現金のみ）。この追加料金について予約時記載してありません。 ここは【ホテル】ではなく、実際はアパートの一室を貸し出しています。浴槽にはカビがあります。 またチェックインの場所と泊まる一室までは距離があり、歩いて20分かかります。（最寄りの駅からチェックインの場所も徒歩15分かかる） Googleマップで住所検索しても違う場所が表示されるので、Appleのマップを利用するのをお勧めします。（泊まらないのが1番） 道がわからずにホテルに何度も連絡をとっても全く返信が来ず夜中に彷徨うことになりました。 市税はトリップドットコムでは【11ユーロ】と記載してありますが、実際は【14ユーロ】請求されるので気をつけてください。（泊まらないのが1番） 本当に最悪な気分です。

逃亡！ （這不是飯店，別被騙了） 情境 : 預訂4月11日至13日期間的住宿。 為了警告我們的延誤，我發送了一封電子郵件（有問題的電子郵件地址）+多次打電話（十個）。沒有回复，無法交換… 到達現場後，無法進入並受益於我們的預訂，儘管多次嘗試聯繫（電話和門鈴），但仍沒有回應。 在最後一刻有義務支付另一家酒店的費用，這顯然更貴，以避免睡在外面！ 持續的爭議，我們正在啟動程序以索取應得的款項並獲得報銷和賠償 不允許！這顯然是我給的零分。

Good location. Nice room

The room was adequate. My main issue was with the service. Everything is offsite and no contact in person. Further, they insist on checking being between only 3 PM and 6 PM. We were traveling by car and it was very difficult to get there in that timeframe because we were coming from Venice. Please read their guidelines carefully before booking. It can get confusing and cause delays for tired Travellers. I arrived, and was given the wrong code to open the apartment door. I was able to reach them immediately over the phone, but I had to keep running outside to get the code because there’s absolutely no service inside the building. The Wi-Fi is very poor and inconsistent. After figuring out how to get me into the apartment, things went more smoothly. Another thing that really made this stay negative was that I plugged in my iPhone charger into the outlet upon arrival, and after about 10 minutes, the power went out completely in the entire room. They discussed troubleshooting it over WhatsApp. The power came back, but my charger no longer worked. I had to go buy a new iPhone charger which is expensive. It was especially difficult to find one that didn’t have a European plug-in. I asked them to compensate me for destroying my charger and they refuse to do so. The amenities in this room are sufficient for the price, but I can’t imagine how frustrated I would’ve then if the power was out for longer or if the Wi-Fi didn’t work at all. Id pass on this hotel.

Amazingly terrible! One of the worst places I've ever been: 1. Overpriced & mischarged city tax - €170 paid for a night. Thought it was a hotel yet a hostel style room. It doesn't deserve a "star". It also mischarged city tax, forcing us to pay €14/night, while others charged €8. The room is worth €50 or less per night. 2. Confusing self-checkin process - address provided is confusing. You can't locate it using Google Maps. It forces you to get keys between 3-6pm or €30 Euro will be charged. It has an e-lock but owner changes the code after 6pm. Conclusion is owner trying to charge extra €30 for every stay as flight doesn't always come within 3 hrs. For self-checkin, all should be more flexible. We're in 21st century and why can't you just have an electronic door lock to enable 7/24 check-in? Don't use ancient keys anymore! 3. Blind box room hunting - a code was provided without room nos. There were 6 rooms, meaning I had to try up to 6 times to find the right room. It's for people who like room hunting game or blind box opening but wasn't me. Just put a room number there! It wasn't fun at all ! 4. Old, simple renovation & unclean - It's old with a woody ceiling & floor which looks dirty with lots of dust. I felt the bed was dirty as it made our skin itchy after laying down for a while. My skin allergy has persisted for 5 days even now! To Host: Comments from HK. Contact me when you visit HK. I will show you the contemporary 21st century technology & installations!

The check in process for this property is very restrictive and the property is not transparent about the costs. We were charged €30 to check in outside of a 3 hour window between 3pm and 6pm which is not standard for accommodation in cities like Florence and wasn’t declared up front in the check in instructions, but hidden in the terms and conditions. We were also advised that the later our check in was, the more we would be charged.

Cannot recommend. Clumsy check in process having to go somewhere else to collect keys. What you see on the site’s photos is not what you get. There was no shelving at all in the bathroom or shower. There was mould on the wall next to shower