奧特拉諾皇宮-德波卡公寓(Palazzo d'Oltrarno - Residenza d'Epoca)

在一個漆黑潮濕的夜晚到達（不是他們的錯！），到達一個相當詭異的入口大廳，並立即要求以現金支付城市稅，而之前的酒店已將其添加到賬單的末尾。當我們在那裡時，前門裝置壞了，所以不確定它的安全性如何。這在********上被列為酒店，但實際上只是房間，下面的樓層也是如此。晚上 7 點後沒有工作人員在場，沒有可選的早餐或客房服務，也沒有廣告上所說的無現金服務。接待處的那位女士聲稱他們一直試圖更改他們的列表，但網站沒有發布它們 - 但這應該是他們的問題，而不是我們的問題。當搬家工人搬走了大部分家具時，感覺就像是一棟房子。房間裡有廣告上的壁畫，曾經很宏偉，但現在佈置得非常華麗，有廉價的模板家具。抽屜的高度沒有，保險箱無法使用，沒有地方可以舒服地坐著，而且我不得不爬上一張特別高的床 - 但一旦到了那裡，就又舒服又乾淨。冰箱很有用，提供大量的茶/咖啡，一切都很乾淨。搖晃的坐浴盆有點令人擔憂，但浴室其他方面都很好。我們的房間俯瞰花園（另一個房產），非常安靜，但街景房會很吵。也許我們只是不夠時尚，不適合涼爽、擁擠的奧特拉諾區。

閱讀 Booking 上的評論，這些評論來自實際住過這個垃圾場的人——我們向討厭的接待員指出，這家酒店被列為四星級酒店，價格也像四星級酒店。這些照片極具誤導性。花園景觀及入口為私人住宅；沒有室外空間。建築物的內部令人毛骨悚然且破舊。房間價格便宜，佈置精美。抽屜對於廉價的衣櫥來說太小了，留下了幾英寸的間隙。淋浴間有電話亭那麼大，由廉價塑膠製成。浴室磁磚不匹配，沒有一個掛鉤。不得不要求足夠的毛巾。沒有吃的或喝的，接待處不提供任何服務。當我們向接待處那位非常不高興的女士要一盒紙巾時，收到了一盤餐巾紙。我會說義大利語，在義大利旅行已有 40 年，但從未有過這樣的經歷。我們提早退房，並拒絕支付剩餘住宿費用，理由是我們沒有得到任何接近所提供服務水平的服務，而且接待員一再威脅要報警。我們用義大利語邀請她這樣做。它從未發生過。

My partner and I stayed in this room while in Florence for a few days. Our room was very large and had a very comfortable bed closet seating area and a bathroom. That was very big. We loved our overhead shower. The bathroom had a beautiful window out to the courtyard. The building is very beautiful on the inside and inside the rooms. Do you feel like you have privacy while also hearing the city. Our room was so beautiful that we barely wanted to leave because we enjoyed being there so much. The hotel was so central that we were able to come and go regularly. We took beautiful photos inside our room, and we were truly so happy that we got that room. It almost made our entire trip all over northern Italy. This hotel was worth it for the price. We will definitely be visiting Florence again, and we will be choosing this hotel. I highly recommend this place. The service is fantastic. you can’t beat the location.

Overall, it was just good. So there’s some pros and cons here. Pros: best location, great street in San Frediano with boutiques, restaurants, cafes, trendy area of town. Right above a coffee shop and bars. Next to Santo Spirito and the river. Big room, modern bathroom, a lot of space unlike many hotels in Italy. Very clean. Cons: the photos to advertise the rooms are enhanced and do not truly depict the atmosphere of the hotel and rooms. First impression after walking into the corridor was that it was eerie. We stayed in room 2 and felt that the main room (breakfast spread room in advertised photo) was also a bit eerie due to period, historic paintings and decor. The place overall could be more decorated more bright to enhance the vibe to feel more upbeat. As others said, it was noisy due to looking over the Main Street, but personally, it did not bother me. Overall it wasn’t terrible but it wasn’t my favorite and most likely wouldn’t stay here again.

There is extremely loud renovation going on one floor above - do not book this hotel if you wish to sleep after 9am/take naps during the day. I would have skipped this hotel but unfortunately no one informed me about this.

Although it is perfectly located, we strongly advise against this hotel because you can’t sleep. From the room, you can hear the buzzer every time someone comes in and out of the building as well as the people chatting. Shame not to be able to sleep when you book a hotel!

Amazing place in a fascinating city. Very good location, on the side of Arno river which has better and less touristy restaurants and bars. Beautiful rooms, very helpful front desk staff. Valet parking so hastle free even though it is in limited traffic zone. No breakfast served, contrary to earlier reviews, but there are breakfast places near by. Only downside, we made sure to book a room with Aircon but it was still used as heating - our room was on the sunny side of the house, and we could not open the windows due to street noise below, but the majority on the colder side wanted heating so we couldn't use the Aircon to cool at night, only during the day.

Nulla da dire riguardo la posizione e la camera peccato che ho dovuto interrompere il mio soggiorno per problemi di salute. Ho contatto Booking laddove avevo fatto la prenotazione e loro sarebbero stati disposti a venirmi incontro se anche la struttura lo fosse stata e invece non hanno mai risposto ne a Booking ne a me. Avrei nuovamente soggiornato in questo palazzo ma visto il mancato riscontro ho cambiato Hotel.

Il b&B si trova in un'ottima posizione, vicinissimo al ponte che lo collega al centro. Il soggiorno è stato tranquillo, il personale è stato disponibile e gentile in tutto. La nostra camera era sobria e fornita di tutti i comfort, tra cui frigo bar. Unica pecca per quanto riguarda gli accessori è stato phon, molto piccolo e rumoroso, e se si hanno i capelli lunghi diventa scomodo da utilizzare. Consiglio di munirsi di phon più grandi all'occorrenza. La stanza era soleggiata, accogliente e abbastanza pulita. In bagno consiglierei l'introduzione di qualche attacca panni per asciugamani (es. per il bidet) per maggior comodità e un mobiletto vicino alla doccia su cui appoggiare i propri oggetti non sarebbe male. Per il resto è stato tutto molto bello. La posizione in cui si trova è favorevole a qualsiasi spostamento verso le maggiori attrazioni e non. Si trova a pochi passi dalla stazione di Santa Maria novella, perciò l'andata è il ritorno non è granché faticoso a piedi e fattibile con poche decine di euro in taxi. La movida di Borgo San Frediano è varia e interessante. I locali sotto al b&B sono molto carini, se non si vuole andare in centro ma passare una serata tranquilla. Lo consiglio molto, difatti penso di tornarci.