TOURIST TRAP! Stay away from this flat and this company. The flat was filthy with hair, layers of dirt, insects and covered in food stains. It stunk of damp, mold and mustiness. Flat was different to what we rented and staff were aggressive and rude. The windows are also circa 2m away from a very noisy tram line which operates from early hours to late hours which they did not divulge! Have escalated our complaint in Florence as operators like this should be shut down!