阿梅里福套房酒店 - 奇薩戈市(Comfort Inn & Suites)

I have stayed here several times. Always very friendly and accommodating staff and the rooms are clean and quiet.

We were there 3 nights and had no housekeeping. There also was a weird policy that we had to bring our dirty towels to the front desk and then we could get clean ones.

Bedding and linens were not the cleanest, both bed sheets were inside out, there was someone else's hair leftover on one bed and lint/ unknown dark specs on the other and one of the towels. The buttons on the comforter were also annoying. Undusted surfaces in the room too.Thin walls, could hear when the neighboring rooms were talking or running water, and kids stomping down the hallway. We also weren't able to use the hot tub because by the time there was finally no children they closed the pool.

Great pool and hot tub. Rooms were average with small TV and okay shower. Staff struggled to resupply and I was charged an additional amount of money for having more guests stay in my room without being properly informed.

I booked a room through ******* for $78; approx $98 with taxes and fees. When I checked in they explained I couldn’t have the room I booked, changed my room and then charged me an additional $35 for the “upgrade”. Absolutely terrible.

While checking in I was asked if I had requested a handicap accessible room because that was what was booked. I said no that it was not necessary so they changed me to another room but failed to tell me it was at a higher cost. I did not find that out I saw where my credit card was charged an additional $45. Another couple that we know also checked in and they said that the exact same thing happened to them. This sounds like a scheme to get more $ from unsuspecting guests, beware!

I booked a queen room as I am only 1 person but because the room is accessible I was not allowed to keep it and was told that this almost empty hotel only had king rooms with 2 beds. I was told when I checked in and out that this confusion happens to people all the time when they book. It almost seems like it is being done on purpose to garner a higher price.

Clean hotel with friendly staff. Juice was watery, and coffee was weak. Otherwise a decent hotel for the money.

Always excellent customer service.. very kind and respectful staff/management.