北勞德代爾堡萬豪酒店

We had called ahead to our family who were also staying on site and they let the front desk know our flights were delayed and we would be checking in late. They said no problem, they have until 2 am. We arrived just before midnight and they told us they were overbooked and had no rooms left except for one with no AC. . I guess having a confirmation booking does not matter any more. Very upset after a long day of traveling and booking a couple months in advance!!

For the most part was ok. However, I had to argue multiple with the. check-in desk about certain aspects of my reservation. My reservation came with free breakfast and complimentary drinks. When I checked in the clerk insisted that breakfast was NOT free, that it was an extra charge and even when I showed her my reservation information she disregarded it. I finally had to activate my phone's Trip.com app and go to her supervisor who finally acknowledged the amenities and showed her how she was wrong. I should not have had to do that.

Everything was excellent! We had to stay for an uncertain amount of time in Fort Lauderdale due to family circumstances and one of the managers was very friendly and helpful and did all that she could to accommodate us. Apart from that, everything else was fine too really, very good breakfast, clean rooms , lots of amenities, good location. The only thing that was a pity is that the swimming pool is currently under maintenance (for a few more months) but we were given a free pass for using the facilities of a gym across the street. We would definitely recommend this hotel to others too!

Amazing