希爾頓家園套房 - 南卡羅來納州福特米爾

The shower door was broken and replaced partially by a curtain placed directly on the door rails and wouldn’t move. The door to the bathroom which is just a sliding door, wouldn’t open and close properly. I don’t know if it was off track or what but nothing we did fixed it. We had to have my husband come over and open and close the door every time we had to go because he was the only one with enough strength to get the door. The old shampoo and body wash things were still on the wall with the ones that were full sitting around various places in the shower. The walls were banged up and missing chunks in places. I told the front desk and she just said oh we tried to fix the door but we can’t. Sorry.

The room was very clean and the atmosphere was happy. However, the sole reason we came to this hotel was because they had a 1 bedroom suite where we could shut the door, so we didn't have to go to bed with our toddler. However, not only did they give us the wrong room, but they CHARGED us for the more expensive room. When we talked to the front desk, they said it wasn't their fault, they probably overbooked and there was nothing they could do because we already paid. What?!? Minimally they should have at least give us the rate of the lower room. Ideally they would have adjusted a rate and given us a discount. Had we known, we would have spent the extra $20 and stayed at the Drury instead of dealing with these shenanigans.