Candlewood Suites 韋恩堡 - NW by IHG

I stayed at Candlewood Suites in Fort Wayne the weekend of Feb 6th. The overall stay was overall good but what made it memorable is the front desk customer service provided by, Bryce. They were incredibly helpful and kind! Whether it was later afternoon or returning to the hotel in the evening, Bryce was always there with a warm smile and it really made for a nice trip knowing that if I needed anything, the front desk was willing to assist. If I need to stay in Fort Wayne again, I will be looking to book here.

When I got to hotel at 3:30 they did not have the room I reserved in October Had to take a room with king bed instead of a double bed room one night and could move to double next day was staying 3 nights. It was inconvenient. They only offered me a $50 credit for their mistake.

Very easy process to get and check in and out. The room definitely was great exactly as I needed. Staff very friendly.

It was a really awesome experience! The young African American lady at the front desk was so helpful! She really made our experience GREAT! Felt like home!

Everything was what I expected. While it didn’t bother me, it is fair to note that this location doesn’t have a pool. I thought it did, and then I checked in and realized it did not have one. This might make a difference for families. The building and rooms were clean. The kitchen was ready for use, grill area was great. The gym is small but pretty solid for a hotel. 10/10 highly recommend!

The check- in from the beginning was awful. Worst experience ever!. Front desk attendant bold face lied to me that I booked a king bed, when I clearly booked 2 double bed room. I chose this hotel because of the # of beds available and didn’t get it! I could have booked any other king size room anywhere else for much cheaper, since I booked way in advance. I showed the booking confirmation to prove it as well, clearly stating the 2 double bed room, but they had already sold my room to someone else, obviously. When I asked for a manager, I was told there wasn’t one. When I asked for a copy of the sheet that I signed at check in, I was told I cannot have it, it is company property, and against their policy. After ******* called the hotel, front desk attendant proceeded to lie to the ******* customer service and said that we had booked a king room, and never made accommodations any better, even after ******* representative sent them confirmation again, with my 2 double beds booking. The attendant offered us another room for $279/ night. Coming to a hotel to check in and get this kind of awful service, while having to rush to a tournament, after the long drive from home, is unacceptable to say the least. We've traveled all over Indiana and this was the worst experience ever! We had nowhere else to go since the entire Fort Wayne was booked up. The 2 adults and 2 teenage boys had to make do with 1 bed. The manager never talked to us the next day or even attempted to speak to us.