沃斯堡I-30州際公路西萬豪萬楓套房酒店的評論

酒店是個好酒店，我們今天入住就有點不舒服，我們都是晚上快8點了才入住，換下來的床單好多還堆在了門口，垃圾也堆在電梯口 第二天早上退房都沒有清理掉，真是讓這個酒店掉價！ 剛進房間 發現馬桶是壞的，而且還堵死了，水慢慢的漫了出來……你可以想象……

Customer service/Front desk was friendly and helpful. The food was not the usual high standard, I was disappointed with mostly pre-packaged or frozen choices. The laundry room was clean, but I couldn't get quarters from the front desk, nor was there a coin exchange machine.

In my 33 years of business travel, I've never arrived at a hotel with a reservation and not been provided a room. Well it happened here. The staff had no idea what was going on other than the fact that no rooms were available. While they set me up in a hotel next door, the fact this happened tells me they can't be trusted to effectively manage a hotel.

VERY Noisy A/C fan. Key card didn't work TV remote didnt work Heater/ AC didn't work in one room. The issues were fixed, but took time when we were trying to get to Thanksgiving dinner. Rooms should be ready to be occupied without having all the problems!

The bathroom was dirty, had ants crawling , human hairs. Very unmaintained … tile grout was missing, bathtub faucet loose from wall. Me and my husband could not sleep well because our nasal passages became closed from apparently dust and such. The carpet had dirt spots on it.

The staff was extremely friendly and helpful. The only thing we didn’t like was the elevator, kinda slow. The stairwell they have is large and open to the building so it felt 💯 safe. I enjoyed my stay

The actual hotel was nice, clean and comfortable. The check in process? Not so much. Neither of the front desk people greeted me. I walked in to blank stares with a manager (Im assuming) telling her fellow employee that a mistake was made on his part. Throughout the entire check in process no one spoke to me besides to say they needed my ID and credit card. I was handed my keys and they went back to talking to one another (not that they stopped, they were talking throughout the whole process) The lady didnt tell me where my room was, or anything else. I had to ask "is that all?" and they both looked at me like I was the dumb one for still standing there. Im just used to customer service people ACTUALLY being helpful and COMMUNICATIVE. Please be more courteous to your guests. I work in customer service myself and this was just a terrible experience. I didnt even feel comfortable asking questions because neither this lady or the other employee spoke to me.

Little things add up. Underwear in one room upon arrival. A dead cricket in another. No hair dryer in one room, so we shared the other room's dryer with our son and his daughter. No hot water, so the showers were warm. at best. We were on the top floor, so that may explain it. Breakfast was skimpier than most Fairfield's we have been to. The workout room had very old treadmills. The one I used stopped every 60-90 seconds saying that it couldn't identify anyone using it. On the bright side, the lady overseeing breakfast was a wonderful example of a caring employee. The AC worked great, the parking was free and easy to navigate, and both TV's worked well on all stations.

The lady who checked us in was delightful! The rooms were a little dated and our shower curtain was definitely not clean but the beds were comfy and it was a convenient location.

The room smell like food , the bathroom door didn’t lock , the bathroom floor was all broke you can cut your feet whit it you can remove it whit your hand horrible , no shower curtain , i was hair on the bed and bathroom floor wasn’t clean , sofa bed when we open it i was crumbs of food on the bed , for me this place is the worst hotel i ever visit , the staff was super nice and respectful

Clean, we'll managed hotel with a good fitness facility that has cardio equipment that actually work! New equipment at that. Friendly staff, good breakfast and nice rooms.

Was only there two nights who was Klean and I ordered food and it came promptly I will stay there again and recommend it

Was a pleasant stay overall. However there was left over food in fridge from previous guests and found trash and cigarettes behind night stand. Had issues with toilet not filling back up after flushing water wouldn’t fill tank back up.

Housekeeper accidentally walked in my room but other than that it’s a great place