We been staying here the same time of year for a few years now for a church convention. This hotel has been excellent in every way. This year it wasn’t the same. The housekeeping service was awful. We checked in on Monday and checked out Saturday. We left for the day about 8:30 am and returned after 4pm (plenty of time for housekeeping.) Tuesday just clean towels, trash taken, no cleaning, no making the bed. Wednesday a little cleaning in bathroom, clean towels, trash taken, and a messy spread up bed. (I couldn’t believe what I saw.) Thursday before leaving out we asked do we have to pay for housekeeping and clean sheets of course everything was clean when we got back with clean sheets. Friday we ran a little late so we got a chance to talk to housekeeping and tip our housekeeper before leaving. Well… when we got back nothing clean in the room and the housekeeper that was assigned to our room and received the money was no where to be found. On my way downstairs there was a housekeeper still working on the other end of the hall. She said she would come clean our room when she got finished in about 5 minutes. She did come and did a excellent job. Even changed our sheets again. Bottom line the hotel needs to check on their housekeeping staff. That was a awful experience.
翻譯