凱瑟霍夫城中心美居酒店的評價

來自住宿之回應: We are delighted that you positively highlighted our excellent location directly opposite the main train station, the cleanliness of the room, the modern bathroom, and the amenities such as the coffee machine, water, and beer.It is especially nice to read that you enjoyed our breakfast so much. Our wide selection, high quality products, and special details such as freshly prepared waffles, pancakes, various teas, and sparkling wine are designed to make the start of the day especially enjoyable.We also appreciate your comment regarding the bed. We understand that a true double bed would be more comfortable for some guests, and we will discuss your feedback internally.We would be pleased to welcome you back to Mercure Hotel Kaiserhof Frankfurt soon.Kind regardsScott F. ThaxtonDirector of Operations

來自住宿之回應: Thank you very much for your detailed feedback and for choosing our hotel again. We are delighted that you enjoyed the room on the 7th floor with the improved view and natural light. It is also wonderful to hear that you once again highlighted our breakfast.Our central location directly near the main train station is also appreciated by many guests for its convenience. We look forward to welcoming you again on your next visit to Frankfurt.Kind regards,Scott F. ThaxtonDirector of Operations

來自住宿之回應: Thank you for taking the time to share your impressions with us.We regret that the room you booked did not meet your expectations and that you felt the presentation at the time of booking did not match the actual room. Transparency in room descriptions is very important to us, so we take your feedback seriously.At the same time, we would like to point out that our room categories may vary in layout depending on the individual floor plan. Nevertheless, we understand that you expected clearer spatial separation when booking what you perceived as a suite.We will review your feedback internally and check whether the presentation and description of the room category can be made even clearer.We would be pleased if you gave us another opportunity during a future stay to convince you more strongly of our hotel.Kind regardsScott F. ThaxtonDirector of Operations

來自住宿之回應: Thank you very much for your detailed feedback. We are pleased that you appreciated our location close to the main train station, the convenient transport connections, and the breakfast. The supermarket and restaurants nearby are also very convenient for many guests.Thank you as well for your comments regarding some room details. We take your feedback seriously and will review the mentioned points internally to ensure further improvements.Kind regards,Scott F. ThaxtonDirector of Operations

來自住宿之回應: Thank you very much for your positive feedback. We are delighted that you appreciated our convenient location close to the main train station as well as the cleanliness and service. We hope to welcome you again soon.Kind regards,Scott F. ThaxtonDirector of Operations

來自住宿之回應: 非常感謝您給予我們滿分10分的評價，並分享如此詳盡的入住體驗。我們很高興得知您喜歡我們酒店靠近法蘭克福中央車站的優越位置，以及寬敞的客房和現代化的設計。我們也欣慰地得知舒適的床鋪和羽絨被讓您在商務旅行中睡得安穩。良好的睡眠對我們至關重要，因此我們格外感謝您的評價。關於法蘭克福的房價，價格會根據需求、展會和城市重大活動而大幅波動。在旅遊旺季，全市房價可能會大幅上漲。我們始終建議您儘早預訂，以確保獲得最優惠的價格。我們衷心感謝您的回饋，並期待您下次光臨法蘭克福時再次入住。此致，敬禮！ Scott F. Thaxton，營運總監

來自住宿之回應: 尊敬的賓客非常感謝您抽出時間分享您的入住體驗。我們很高興得知您對酒店的地理位置、設施、清潔度和服務都感到滿意。確實，酒店靠近法蘭克福中央火車站，出行十分方便。感謝您提醒其他旅客在車站區域注意保管貴重物品。我們非常期待在您下次到訪法蘭克福時再次歡迎您的光臨。Mit freundlichen GrüßenScott F. ThaxtonDirector of Operations

來自住宿之回應: Dear Huizi4692,Thank you very much for your wonderful review and perfect score!We are delighted to hear that you enjoyed your stay in one of our spacious rooms, appreciated the cleanliness, complete amenities, and the thoughtful touches like complimentary water, coffee, and the electric kettle. It's great to know that you found our location so convenient—just across from the train station and next to a large supermarket.We’re especially happy that you enjoyed our breakfast selection and made good use of the hand-press juicer—we love that detail!We truly appreciate your kind words and hope to welcome you back soon.Best regardsScott F. ThaxtonDirector of Operations

來自住宿之回應: 尊敬的 Tabiashi，非常感謝您入住法蘭克福市中心凱瑟霍夫美居酒店，並抽出時間分享您的寶貴回饋。我們很高興聽到您對我們靠近法蘭克福中央火車站的便利位置、客房的整潔以及環保氛圍表示讚賞。我們也很高興得知我們的團隊為您提供了親切周到的服務—我們非常感謝您的讚賞。我們也衷心感謝您對床鋪穩定性、隔音效果以及客房內拖鞋不足等問題提出的建設性意見。請放心，我們將內部審查這些問題，以期為未來的客人提供更舒適的住宿體驗。很高興您入住我們酒店，希望您下次來法蘭克福時再次歡迎您。此致 Scott F. Thaxton 營運總監

來自住宿之回應: We are pleased that you positively highlighted our proximity to the main train station, the convenient transport connections, as well as the restaurants and shopping options in the surrounding area.At the same time, we regret that you perceived the surroundings as only average and that the room felt a little small to you. Depending on your personal space requirements, we would be happy to recommend our larger Superior or Privilege rooms for a future stay, as they offer more space and can further enhance comfort.We have also taken note of your feedback regarding check in. Clear and understandable communication is very important to us.We would be pleased to welcome you back to Mercure Hotel Kaiserhof Frankfurt during a future stay.Kind regardsScott F. ThaxtonDirector of Operations

來自住宿之回應: 非常感謝您給予 Mercure Hotel Kaiserhof Frankfurt City Center 的滿分評價。得知您覺得酒店十分整潔，並感受到如同“回家”的温馨氛圍，我們深感欣慰。為客人提供舒適、安心的住宿體驗始終是我們的目標。期待在您下次造訪法蘭克福時，再次為您提供愉快的入住體驗。此致敬禮Scott F. ThaxtonDirector of Operations