凱瑟霍夫城中心美居酒店的評價

來自住宿之回應: Thank you for your kind review! We're glad to hear you had a pleasant experience with us. We look forward to welcoming you back again soon!Best regards,Scott F. ThaxtonDirector of Operations

來自住宿之回應: Thank you very much for your detailed review! We're delighted to hear that you found our location convenient, with easy access to the station, Frankfurt Cathedral, and the shopping street. We're also glad that you enjoyed the cleanliness and comfort of your room, as well as our breakfast offerings.We appreciate your feedback about the bed configuration and the size of the sink. We’ll certainly take this into consideration for future improvements. It's good to know that you had a smooth check-in experience and could store your luggage in the meantime.Thank you for your suggestions and we hope to welcome you back soon!Best regards,Scott F. ThaxtonDirector of Operations

來自住宿之回應: Dear Guest,Thank you for sharing your experience with us. We’re pleased to hear that you found our location conveniently close to Frankfurt Central Station. At the same time, we regret that the surrounding area made you feel uncomfortable. While our hotel cannot influence external conditions, we understand your concerns, and it's worth noting that the City of Frankfurt is currently implementing broad urban development measures to enhance public safety and improve the neighborhood.Regarding the hotel condition, we are continuously investing in maintenance to ensure a more comfortable experience. We have already informed our team about the missing batteries in the air conditioning remote, and we sincerely apologize for the inconvenience.We value your feedback and will use it to further improve our service and facilities.Best regardsScott F. ThaxtonDirector of Operations

來自住宿之回應: Dear Guest,Thank you very much for your excellent review. We’re delighted to hear that you found our hotel conveniently located next to the train station and that our team was able to assist you with an early breakfast package. Your kind words truly motivate us to keep delivering great service.We would be happy to welcome you again on your next visit to Frankfurt.Best regardsScott F. ThaxtonDirector of Operations

來自住宿之回應: Dear Guest,Thank you very much for choosing to stay with us again and for sharing your feedback. We are especially pleased to hear that our breakfast once again impressed you — it is an honor to know it was the best you had during your 15-day journey.We regret to hear that the room and bedding, particularly the pillows, did not fully meet your expectations this time. Our team will look into this, and we continue to carry out regular maintenance and updates to ensure a comfortable stay for all our guests. Our property has been welcoming guests in this form since the year 2000, and we are committed to keeping it in excellent condition.As for the surrounding area: we understand your concerns. The city of Frankfurt is currently implementing significant improvement initiatives around the central station to enhance safety and cleanliness in the district.We would be happy to welcome you back on your next visit to Frankfurt.Best regardsScott F. ThaxtonDirector of Operations

來自住宿之回應: Thank you for your excellent review! We're so glad to hear that you found our location convenient with many shops, fruit stores, and supermarkets nearby, making shopping easier. It's also great to know that you enjoyed the proximity to the Hot Pot restaurant. We hope to welcome you back for another stay soon!Best regards,Scott F. ThaxtonDirector of Operations

來自住宿之回應: Dear Guest,Thank you for your positive feedback! We’re happy to hear that you found our hotel clean and secure, and we appreciate your kind words. We hope to have the pleasure of welcoming you back soon.Best regards,Scott F. ThaxtonDirector of Operations

來自住宿之回應: Dear guest,Thank you for your feedback. We are sorry to hear that your stay did not meet your expectations. We have taken note of your comments, particularly regarding the check-in process and the condition of the room, and will address these areas to improve our service quality. We are glad to hear that you enjoyed the breakfast and hope to have the opportunity to provide a better experience during your next stay.Kind regards,Scott F. ThaxtonDirector of Operations

來自住宿之回應: Dear Pangtouyu99,Thank you very much for your kind review and detailed feedback. We are glad to hear that you appreciated our excellent location just steps from Frankfurt Central Station, as well as the room amenities and overall cleanliness.We apologize for the inconvenience caused by the air conditioning. Please rest assured that our technical team has been informed and is addressing the issue. As our hotel has been welcoming guests in the heart of Frankfurt since 2000, we continuously invest in upkeep and improvements to maintain guest comfort.We’re also pleased that you found the breakfast satisfactory and our location suitable for travel.We hope to welcome you again on your next visit to Frankfurt.Best regards,Scott F. ThaxtonDirector of Operations

來自住宿之回應: Dear Lindasun1213,Thank you very much for your perfect rating and kind words regarding your stay in our Premium Suite at the Mercure Hotel Kaiserhof Frankfurt City Center.We are delighted to hear that you found our hotel clean, safe, and up to the standards you expect from an international hotel brand. Your feedback is truly appreciated and will be shared with our team.We look forward to welcoming you back in the future.Best regardsScott F. ThaxtonDirector of Operations

來自住宿之回應: Dear guest,Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoyed your stay with us and appreciated the room, breakfast, and our convenient location. We look forward to welcoming you back soon!Best regards,Scott F. ThaxtonDirector of Operations

來自住宿之回應: Dear Talen Pablo,Thank you for your excellent review! We’re glad to hear that our hotel met your expectations, especially with our convenient parking facilities and the complimentary water and coffee. We always aim to make our guests feel comfortable and at ease during their stay.We look forward to welcoming you back soon!Best regards,Scott F. ThaxtonDirector of Operations

來自住宿之回應: Dear Guest,Thank you for sharing your feedback. We are sorry to hear about your concerns regarding the city tax and additional charges during your stay. Please allow us to clarify that the city tax is determined by the local government and can vary based on different factors, such as special events. We do our best to ensure transparency in all charges, and we regret any confusion caused.We fully understand your frustration, and while we acknowledge your dissatisfaction, we kindly ask for constructive and polite feedback in order to ensure the review can be helpful to others.We will look into your comments and follow up with the relevant departments to ensure everything is clear and consistent for future guests.We appreciate your feedback and hope you will give us the opportunity to serve you better in the future.Best regards,Scott F. ThaxtonDirector of Operations