法蘭克福彌撒酒店 - 美利亞合作酒店的評論
法蘭克福彌撒酒店 - 美利亞合作酒店
Anschlussstelle, Frankfurt-Katharinenkreisel, 60486 法蘭克福, 德國查看酒店詳情
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法蘭克福彌撒酒店 - 美利亞合作酒店 評論-真實住客評語
3.8/5
好
38則評價
真實評價位置3.8
設施3.8
服務3.8
衛生程度3.8
篩選條件：
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所有評價(38)
正面評價(13)
附有相片或影片之評價(2)
負評(9)
Jerry li Hangzhou
標準雙床房 禁煙
入住日期 2024年2月
商務旅客
30則評價
傑出
發佈於 2024年5月7日
房間和服務挺好
來自住宿之回應: 尊敬的賓客，您好！ 感謝您選擇我們的酒店，非常榮幸能為您服務！我們很高興您對房間和服務感到滿意。在您的入住期間，能為您提供舒適的住宿環境和高品質的服務，是我們團隊的榮幸。我們將懷揣着您的這份信任，不斷進步並時刻準備着給您帶來更加完美的服務，期待您的再次光臨！Hotelmanagement
Thomas
標準雙人床房 禁煙
入住日期 2023年10月
夫妻／情侶
7則評價
非常好
發佈於 2023年10月9日
接待友善。檢查一下沒有任何問題。唯一要抱怨的是早餐。食物和飲料的選擇很完美，但有3點需要極大的改進。
1. 這在所有提供麵包卷的飯店中都是普遍存在的問題且不合理。其中一些仍然冰冷堅硬，好像已經在那裡躺了幾個月了。不能提供新鮮的麵包捲嗎？
2. 這次我在飯店受到了極大的關注。不幸的是，炒雞蛋和培根都是冷的。對我來說，在早餐開始時製作大量培根和雞蛋是沒有意義的。當人們早上 8 點（週日）來吃早餐時，雞蛋上面有皮，培根是冷的。
3.我理解找工作人員比較困難，但是早餐廳的工作人員應該具備餐飲業的基本知識。例如，你不能在自己身上鋪上一片麵包，起身去再喝一杯咖啡，然後回到桌子旁，發現桌子已經被清理乾淨了。前一天的另一個例子是，工作人員把手伸到人群中間的桌子上，清理盤子和空杯子。
原文由 Google 翻譯
來自住宿之回應: 親愛的托馬斯，感謝您對我們酒店的回饋。我們很高興聽到您對我們的接待感到滿意，退房也很順利。我們感謝您對早餐的誠實評論，並願意解決這些問題。在麵包捲方面，我們始終致力於提供新鮮、高品質的產品。我們會將您的意見轉發給我們的廚房團隊，以檢查麵包卷的質量，並在必要時進行改進。我們很遺憾炒雞蛋和培根是冷的。我們將在內部討論這個問題，並尋找方法來確保早餐期間食物的品質和溫度。對於早餐室的工作人員，我們認真對待您的批評，並將進行適當的培訓以優化我們的服務。對於造成您的不便，我們深表歉意，希望您下次入住時我們能夠超越您的期望。祝您旅途愉快，並在未來再次光臨我們酒店。謹致問候， 酒店管理層
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Matias Valenzuela
入住日期 2022年5月
商務旅客
1則評價
非常好
發佈於 2022年5月19日
在法蘭克福展覽會上拍攝蒙太奇。從市集拖著行李箱走，時間有點長，但也因人而異。工作人員非常友好，尤其是一個非常勤奮的西班牙女孩。他們有無麩質的選擇。我會回來的
原文由 Google 翻譯
prof adm ezzat
入住日期 2022年7月
商務旅客
115則評價
發佈於 2022年7月11日
酒店很久沒有空調了
原文由 Google 翻譯
Anna C
入住日期 2025年1月
夫妻／情侶
發佈於 2025年1月3日
A seguito di un ritardo aereo la compania Lufthansa ci ha assegnato questa struttura per una notte: un disastro. Dopo il check-in all'1 di notte, chiediamo al receptionist la possibilità di avere due spazzolini e un dentifricio,non essendo noi in possesso dei nostri bagagli: la risposta è stata un "non ne abbiamo" molto arrogante. Chiediamo poi la possibilità di prenotare un taxi per l'indomani mattina alle 6.30, il receptionist risponde "i taxi passano per la strada". Chiediamo nuovamente di poterne prenotare uno così da avere la certezza di essere in aeroporto in tempo e la risposta è stata "vi mettete fuori e il taxi lo aspettate qui davanti", indicandoci la strada con il dito. Saliamo in camera: è una singola, noi siamo in due. Scendiamo per comunicare l'errore, ci viene risposto "tra poco mando qualcuno a controllare". Dopo mezz'ora non arriva nessuno, allora scendiamo altre due volte: prima per sollecitare, poi per chiedere almeno un'altra coperta considerando che ormai eravamo rassegnati a stringerci in un letto singolo e riposare qualche ora. Le nostre richieste sono state totalmente ignorate. Alle 2:30 di notte abbiamo chiamato noi un taxi e abbiamo cambiato hotel, pagandolo di tasca nostra considerando che il receptionist si è rifiutato di restituirci il voucher fornito alla compagnia aerea.
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翻譯
來自住宿之回應: Gentile Anna, Grazie per il tempo speso a scrivere questa recensione. Ci dispiace apprendere delle difficoltà incontrate durante il vostro soggiorno. La soddisfazione degli ospiti è al centro della nostra attenzione e ci impegniamo costantemente per offrire un servizio che incontri le aspettative dei nostri clienti. Ci farebbe piacere poter rimediare garantendole una permanenza perfetta da ogni punto di vista in futuro. Distinti saluti Martina Piovesan, Voice of Customer Coordinator
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訪客
入住日期 2024年2月
夫妻／情侶
發佈於 2024年2月29日
Im großen und ganzen war der Aufenthalt ganz ok. Mein Freund und ich waren über Silvester 3 Nächte im Hotel. Leider mussten wir zwei Sterne abziehen, was folgenden Grund hatte. Wir wurden leider sehr schlecht eingewiesen als wir eingecheckt haben und mussten das Hotel quasi selbst erkunden. Zudem war das Frühstück nicht so toll. Man musste eigenhändig das Personal ansprechen um Brötchen und weiteren Aufschnitt zu erhalten. Viele Hotelgäste mussten leider auf leere Servierplatten gucken und die Auswahl war auch nicht sehr groß. Das Personal war allerdings immer nett und hilfsbereit wenn man es angesprochen hat. Unser Zimmer war sauber und gepflegt. Daher vergeben wir gute 3 Sterne
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69omurk
入住日期 2024年1月
獨自旅遊
發佈於 2024年1月20日
Hotel has horrible customer service . They have to get some international trainings . Their communication is so bad . Nobody speaks English very well thats why they are not able to solve your problems. Rooms are clean and okay .. Food was terrible . I ask several questions to front desk , they were very rude specially Lunch manager at restaurant. Don’t waste your money . You can find better one in city .
翻譯
來自住宿之回應: Dear Guest, Thank you for taking the time to share your feedback. We’re pleased to hear that you found our rooms clean and satisfactory. Our housekeeping team works diligently to ensure that every guest enjoys a comfortable and spotless environment during their stay. We truly regret to hear about your perception of our customer service and the quality of food, as we pride ourselves on our international team's ability to assist guests from all over the world. We are also surprised to learn about your experience with the language barrier, as our staff is typically commended for their multilingual proficiencies, including English. Please rest assured that we take all feedback seriously and continuously strive to provide exceptional service to all our guests. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Hotelmanagement
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訪客
入住日期 2023年7月
其他
很好
發佈於 2023年7月29日
The Frankfurt Messe Hotel is a typical business hotel that offers good sleep in a bit worn room. I like the workdesk, but miss a fridge. I like the shower/bathtub combination. Welcoming staff. Nice location, not too far from the airport and the Frankfurt Messe.
翻譯
來自住宿之回應: Dear John from Norway, Thank you for your feedback concerning our hotel. We are glad to hear that you appreciated our convenient location near the airport and Frankfurt Messe, as well as our welcoming staff. It's great to know that you found the work desk in your room useful and enjoyed the shower/bathtub combination. However, we understand your concern regarding the absence of a fridge in the room. While we do not offer minibars in our rooms, we do have a 24-hour mini-market in the lobby for any last-minute purchases or refreshments you may need during your stay. We hope this provided a suitable alternative for your needs. We hope to have the opportunity to welcome you back to our hotel in the future. Kind regards, Hotelmanagement
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Ayman E
入住日期 2024年1月
獨自旅遊
發佈於 2024年1月17日
A trap. Worst experience ever. Never to be repeated. Cold rooms no heating. Not isolated and very loud because of the tragic outside. Very poor breakfast. Very old mattresses and not regular. No minibar at the room no coffee machine. Unless the booking was non refundable I would have definitely changed it.
翻譯
來自住宿之回應: Dear 176Aymane, Thank you for taking the time to share your review. We are truly sorry to hear that your experience did not meet your expectations. It is surprising to hear your comments about the room temperature and noise level, as our rooms are equipped with individually controlled air-conditioning and double-glazed windows to ensure our guests' comfort. Additionally, we offer earplugs for those extra sensitive to noise. With regards to the breakfast and mattress quality, we typically receive positive feedback for our delicious cuisine and DreamMaker by Melia mattresses, designed for a restful sleep. Although there is no minibar, our 24-hour mini-market in the lobby offers a variety of snacks and drinks for your convenience. We hope to be able to welcome you back on a return visit for an improved experience. Best regards, Hotelmanagement
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Ximena W
入住日期 2023年12月
家庭旅遊
發佈於 2023年12月30日
El hotel y las instalaciones bien. Minimalistas pero limpio y camas cómodas. Sin embargo no salía agua caliente de la ducha. Nada. No es que fuera poca o insuficiente. No salía nada, nada de agua caliente. Era complicadisimo regularla, o era helada o hirviendo, pero al mover el botón para salir por regadera perdía toda la presión y dejaba de salir totalmente. Imposible bañarse así en invierno o cualquier época del año.
翻譯
來自住宿之回應: Estimada Ximena W, Gracias por el tiempo que ha invertido en enviarnos su testimonio acerca de su estancia en nuestro hotel. Nos complace saber que encontró nuestras instalaciones limpias y las camas cómodas, aspectos que siempre son prioritarios para nosotros. Lamentamos leer acerca de los inconvenientes con la temperatura del agua en su habitación. Quisiéramos asegurarle que ofrecemos habitaciones con control individual de aire acondicionado y doble acristalamiento para garantizar el confort de nuestros huéspedes en todo momento. Su experiencia no refleja los altos estándares que nos esforzamos por mantener. Aunque no se menciona una solución inmediata en el contexto, valoramos mucho sus comentarios y nos permiten seguir mejorando. Agradecemos su comprensión y esperamos en un futuro poder darle de nuevo la bienvenida. Un saludo muy cordial, Hotelmanagement
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tatianahaag
入住日期 2024年1月
商務旅客
發佈於 2024年1月27日
Food is terrible, the toilet are poor. I wanted a hair dresser to get dresses to work, their hair dresses doest work well. The good thing is the colombian recepcionist that try everything to help, the cleaning guy from 5th floor, they did what they could. The food they offer is ashemed.
翻譯
來自住宿之回應: Dear Tatianahaag, Thank you for taking the time to share your feedback. We're delighted to hear that our team members, particularly our Colombian receptionist and the cleaning staff on the 5th floor, made such a positive impression with their helpfulness. Our staff is truly dedicated to providing excellent service, and it's heartening to know their efforts resonated with you. However, we regret to hear your dining experience did not meet your expectations, although our Frankfurt Messe Restaurant prides itself on offering a blend of international and regional cuisine that typically receives high praise from our guests. Furthermore, we're sorry to hear about the inconvenience with the hairdryer in your room. Our rooms are equipped with hairdryers and we usually receive positive feedback about the in-room amenities provided for our guests' comfort. We hope to have the opportunity of welcoming you back for a more memorable stay. Kind regards, Hotelmanagement
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訪客
入住日期 2023年4月
其他
傑出
發佈於 2023年4月23日
Sensationell schönes und komfortables Hotel! Sehr freundliches und serviceorientiertes Personal, beste Küche, guter Fitnessbereich mit Sauna und in der "Level Area" hat der Gast eine grandiose Aussicht auf Frankfurt downtown inkl. Skyline.
翻譯
來自住宿之回應: Liebe 185claudiaw, vielen Dank für diese tolle Bewertung Ihres Aufenthaltes. Wir freuen uns sehr, daß es Ihnen bei uns gefallen hat. Bitte kommen Sie uns bald wieder besuchen. Bis dahin eine schöne Zeit für Sie und herzliche Grüße Martina Müller-Frasch Hotel Manager
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訪客
入住日期 2023年2月
家庭旅遊
發佈於 2023年2月9日
Left a sunglasses there and confirmed it’s found in the room so I arranged FedEx to pickup. First the hotel said FedEx has collected it but return saying no delivery address, but it’s not possible as all details are printed on the collection label. Then the hotel said FedEx has collected again but did not sign confirmation. No proof. And now the sunglasses are lost. It’s brand new Rayban which has camera… And the hotel didn’t reply email not until you kept calling. I am very disappointed in their attitude. Just kept saying it's not their fault. If the glasses were never found, of course it's not hotel's fault. But it's found and kept and lost, I would suspect someone has stole it and that's why hotel is not doing anything??? And no further response to my email after I asked for CCTV footage. This is ridiculous!!
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翻譯
來自住宿之回應: Dear vicki li, Thank you for the full review. As you already know, FedEx was unable to deliver the package to you. After it came back to us, we sent it to you again at our expense. In the meantime, the glasses have arrived safely. It is a pity that you are making these false accusations publicly here before the matter was finally clarified. We wish you all the best. Yours sincerely Martina Müller-Frasch Hotel Manager
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訪客
入住日期 2023年2月
夫妻／情侶
很好
發佈於 2023年2月9日
Für Kurzurlauber in Frankfurt absolut geeignet. Gute Lage, saubere und schöne Zimmer und der Preis für zwei Nächte war absolut top, da man auch noch zusätzlich eine Tageskarte für die Taunustherme erhalten hat. Klare Abstriche musste man beim Frühstück machen. Leider waren an beiden Tagen einige Speisen nicht mehr vorrätig (Rührei, Säfte, manche Aufschnitte), obwohl man uns im Vorhinein aufgrund von Silvester und Corona die Möglichkeit gegeben hatte später (10 Uhr - 10:30 Uhr) zu frühstücken. Ansonsten absolut zufrieden und man bekommt definitiv das was man für diesen Preis erwarten kann.
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訪客
入住日期 2022年4月
家庭旅遊
傑出
發佈於 2022年4月4日
El personal súper amable, desde recepción hasta el cheff. la habitación muy confortable y con todo lo necesario. el desayuno buffet superó mis expectativas, es muy variado, rico y más que suficiente! Es un hotel perfecto para cortas o largas estancias.
翻譯
來自住宿之回應: Querido/a MoonkyPlata, Muchas gracias por su opinión. Nos satisface que haya disfrutado su estancia con nosotros. Le trasmitiremos a nuestro equipo de recepción y restaurante sus palabras de agradecimiento , seguro les alegrará saber que nuestros esfuerzos sirven para que usted haya tenido una grata experiencia con nosotros. Estaremos encantados de volver a recibirle de nuevo y así poder ampliar sus gratos recuerdos. Un saludo cordial, Martina Müller-Frasch Hotel Manager
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