Hotel has horrible customer service . They have to get some international trainings . Their communication is so bad . Nobody speaks English very well thats why they are not able to solve your problems. Rooms are clean and okay .. Food was terrible . I ask several questions to front desk , they were very rude specially Lunch manager at restaurant. Don’t waste your money . You can find better one in city .
翻譯
訪客
入住日期 2023年7月
其他
4.0/5
很好
發佈於 2023年7月29日
The Frankfurt Messe Hotel is a typical business hotel that offers good sleep in a bit worn room. I like the workdesk, but miss a fridge. I like the shower/bathtub combination. Welcoming staff. Nice location, not too far from the airport and the Frankfurt Messe.
翻譯
Ayman E
入住日期 2024年1月
獨自旅遊
1.0/5
發佈於 2024年1月17日
A trap. Worst experience ever. Never to be repeated. Cold rooms no heating. Not isolated and very loud because of the tragic outside. Very poor breakfast. Very old mattresses and not regular. No minibar at the room no coffee machine. Unless the booking was non refundable I would have definitely changed it.
翻譯
Ximena W
入住日期 2023年12月
家庭旅遊
2.0/5
發佈於 2023年12月30日
El hotel y las instalaciones bien. Minimalistas pero limpio y camas cómodas. Sin embargo no salía agua caliente de la ducha. Nada. No es que fuera poca o insuficiente. No salía nada, nada de agua caliente. Era complicadisimo regularla, o era helada o hirviendo, pero al mover el botón para salir por regadera perdía toda la presión y dejaba de salir totalmente. Imposible bañarse así en invierno o cualquier época del año.
翻譯
tatianahaag
入住日期 2024年1月
商務旅客
1.0/5
發佈於 2024年1月27日
Food is terrible, the toilet are poor. I wanted a hair dresser to get dresses to work, their hair dresses doest work well. The good thing is the colombian recepcionist that try everything to help, the cleaning guy from 5th floor, they did what they could. The food they offer is ashemed.
翻譯
訪客
入住日期 2023年4月
其他
5.0/5
傑出
發佈於 2023年4月23日
Sensationell schönes und komfortables Hotel! Sehr freundliches und serviceorientiertes Personal, beste Küche, guter Fitnessbereich mit Sauna und in der "Level Area" hat der Gast eine grandiose Aussicht auf Frankfurt downtown inkl. Skyline.
翻譯
訪客
入住日期 2023年2月
家庭旅遊
1.0/5
發佈於 2023年2月9日
Left a sunglasses there and confirmed it’s found in the room so I arranged FedEx to pickup. First the hotel said FedEx has collected it but return saying no delivery address, but it’s not possible as all details are printed on the collection label. Then the hotel said FedEx has collected again but did not sign confirmation. No proof. And now the sunglasses are lost. It’s brand new Rayban which has camera… And the hotel didn’t reply email not until you kept calling. I am very disappointed in their attitude. Just kept saying it's not their fault. If the glasses were never found, of course it's not hotel's fault. But it's found and kept and lost, I would suspect someone has stole it and that's why hotel is not doing anything??? And no further response to my email after I asked for CCTV footage. This is ridiculous!!
翻譯
訪客
入住日期 2022年4月
家庭旅遊
5.0/5
傑出
發佈於 2022年4月4日
El personal súper amable, desde recepción hasta el cheff. la habitación muy confortable y con todo lo necesario. el desayuno buffet superó mis expectativas, es muy variado, rico y más que suficiente! Es un hotel perfecto para cortas o largas estancias.
翻譯
訪客
入住日期 2022年7月
商務旅客
5.0/5
傑出
發佈於 2022年7月19日
Nice, modern hotel, close to trade fair center. Clean rooms, nice stuff, very good breakfast. It was ideal for our business trip to Frankfurt. I would be very glad to visit the place again. Rooms are equipped with espresso machine, large tv. The first night, it was very loud close to reception, but we didn't hear any noise in the room.
翻譯
訪客
入住日期 2022年6月
商務旅客
2.0/5
發佈於 2022年6月27日
El hotel tiene buenas atenciones( Tamara es una gran persona) Pero nunca funcionó el aire acondicionado. La zona es muy aislada de todo está en medio de la nada, y en pleno verano el aire sin funcionar es una locura. Pase los peores 4 días en un hotel. No recomendado
翻譯
訪客
入住日期 2021年11月
商務旅客
1.0/5
發佈於 2021年11月24日
Bucht euch etwas anderes, das Hotel ist keine 50€/Nacht wert. Warum? Dreckiges Zimmer, beim Duschen setzt man das Badezimmer unter Wasser. Betten sind extrem unbequem und die Zimmer sind so hellhörig, dass man trotz Ohrenstöpsel den Nachbarn hört.