I was in Germany for a meeting and stayed here last night before I fly back home today. It's an airport hotel with a shuttle (more on that below). We arrived back in Frankfurt via the train and made our way to the hotel shuttle pickup in front of Terminal 1B. The sign that lists the hotels that pick up there make not mention of the Vienna house. After a little while, I call the hotel to make sure this is where we are supposed to pick up the shuttle. After 5 calls, the desk picks up and we determine that this is where we are supposed to be. We get to the hotel and go to check in. There are three people/groups trying to check in, and it's not going well. It took us 20 minutes to check in for our reserved hotel room, which is hard to understand. I ask what time we should catch the shuttle in the morning if we want to bet at the airport at 8:30 and the desk clerk just points to a sign on the desk with the shuttle times. We get to our room, which is standing open(?). The queen bed isn't made and has two twin duvets sitting folded on the bed. Okay, I guess this is a DIY project. We go into the bathroom (and I have attached pictures), which clearly has been recently remodeled. The only towel rack is IN the shower. The rest of the towels are sitting on the sink. There's no place to hang our toiletry bag and no place to set toiletries on the sink. The shower is less than 2 feet deep, so when you are showering, there is no way to shower without literally standing in the shower curtain, water getting all over the bathroom (okay, their problem, not mine). Though lacking air conditioning, the room was clean. At this point the hotel would get 3 stars; I'm being generous. We check out and head out to catch the shuttle. The driver eventually pulls up and asks for our ticket (?!?). We explain that last night we just showed our reservation. He says no, we have to have a ticket. We run the hundred yards+ back to the hotel (no the shuttle doesn't pick up in front of the hotel) and to the desk. I tell the them that the driver is demanding a ticket, which until that point no one mentioned. I was told I have to pay for tickets on the shuttle, at which point I say that the reservation that I have says it comes with a free shuttle to the airport. The person at the desk says, no the shuttle from the airport is free, but you have to pay for the shuttle to the airport. I'm not buying this and say no one has mentioned this before, at which point she hands me two tickets to get on the shuttle and I run back and jump on the overpacked shuttle to get to the airport. I have extensively travelled both personally and professionally over the years and this is far and a away the biggest shakedown attempt I have ever experienced. I definitely did not expect it at an airport hotel in Frankfurt owned by Wyndham.
坐落於捷拉斯,不論您是商務出差還是休閑旅遊假日酒店 - 尼烏酒店, 法蘭克福展覽中心都是理想的下榻之處。從酒店出發,至Rödelheim僅有1km遠。附近很多景點,包括Rebstockbad、雷佈施託克公園和Feldbahn博物館都離酒店不遠。酒店坐落於Wasserturm邊,附近還有很多景點包括EXPERIMINTA和Leipziger Strasse。客房內的所有設施都是經過精心的考慮和安排,包括房內保險箱、空調和衣櫃/衣櫥,滿足您入住需求的同時又能增添家的温馨感。電熱水壺和瓶裝水可供使用,便捷的客房設施定能讓您倍感舒適。浴室內提供24小時熱水,讓您感受到賓至如歸的享受。在大堂吧點上一杯消除一天的疲勞,對於旅客來説是一個不錯的休閑選擇。如果您喜歡安靜的用餐,酒店可以提供房間送餐服務。酒店周邊的美食也等待着您的探索,Restaurant Druckwasserwerk(西餐)會供應一流的推薦美味炸肉排,Bitter & Zart(麪包甜點)和Kameha Suite Frankfurt(西餐)也會讓您大吃一驚,定會對Schokotarte和香酥鴨讚不絕口。酒店休閑區提供了各類設施,您可以在這裏舒緩身心壓力。外國旅客可以通過多國語言工作人員瞭解當地風土人情的相關訊息。
訪訪客2022.09.22
Even though it’s a chain it gives you the feeling that it’s not. The staff is super friendly and helpful. We accidentally booked for the wrong night, but luckily they had an extra room and the helped us transfer our booking into the right night. The staff spoke perfect English and was just really everything your wanted as a tourist giving good advice on how to enter the city. The room is equipped with a big bed and a big tv, and the bathroom is a good size too, so even though the rooms aren’t so big they really focused on using the space correctly. We had a room facing into the yard so no noise there, but it’s very convivially places next to the highway, so you’re quick on your way again, but of course it means some rooms are facing out to the trafficked highway also. What’s even better is that they had a cromecast connected to the tv, which as a tourist is so absolutely genius so we don’t have to watch dubbed German television. (Small disclaimer is that the Wi-Fi was a little slow until the evening making it a little hard to work) The breakfast is super variated and big, and they fill up the missing things quickly, and take our plates when we are done so they don’t pile on the table. The parking cellar cost a little but there’s parking space outside the hotel too. The tramp is located just next to the hotel and takes you into the city directly. You can even buy a ticket just next to it for about 2 euroes. I don’t have a single complaint about this place, and usually I’m very picky. It’s new, hip, clean, modern… from the nice, free and clean toilets in the parking cellar to the music being played in the reception, and the opportunity to self-check in. Will defiantly recommend and will defiantly return if in Frankfurt again.
坐落在中央車站,法蘭克福中央火車站南側城際酒店在法蘭克福佔盡地理之宜。從酒店很方便到達FRANKFURT MAIN HBF火車站,僅有200m距離。包括法蘭克福中央車站、法蘭克福火車總站和乘坐雙層觀光巴士來一次城市漫遊都在短距離內,入住酒店的旅客在該地區遊覽會很方便。所有極具特色的客房都配備有房內保險箱、空調和衣櫃/衣櫥,讓您感受到更加貼心細緻的入住體驗。有飲水需求的旅客,酒店還為您提供了電熱水壺和瓶裝水。除此之外,配備有24小時熱水和吹風機的浴室是您消除一天疲勞的好地方。在餘暇時間,可以選擇去酒店的咖啡廳喝上一杯飲料,驅走所有的疲憊。如果您覺得在入住飲食方面僅限於此,那不妨去看看附近Vinum(西餐)、Maindiner(西餐)和WEINSINN Restaurant(西餐)絡繹不絕的人流吧!Rinderroulade Hausfrauenart mit Rotkohl und Klöße、Filet Royale和牛肉濃湯分別是每家為您精心推薦的美食。旅客可以在閑暇時間去酒店的休閑區,提升健康幸福感。酒店設有會議廳和商務中心,為旅客提供高品質的商務服務。酒店設有24小時前台諮詢服務,為下榻至此的您提供最貼心的行程安排。
Eigentlich ein sehr schönes Hôtel für Geschäftsreisende. Leider werden die Zimmer für Hotels immer teurer und der Service immer schlechter. Völlig überforderter Empfang. Mein 3.Besuch in dem Hôtel in Folge. Jedesmal falsch ausgestellte Rechnung. Doppelzimmer zur Alleinnutzung in höchster Kategorie. Sessel nicht nutzbar, da als Aufbettung genutzt. Kraft an der Rezeption nicht in der Lage Schlüsselcard richtig zu codieren Und das 3mal hintereinander. Kellnerin an der Bar laut, aufmüpfig und fährt dennGästen über den Mind. Dienstleistung und Gastfreundschaft sieht anders aus!
Only good thing about the hotel is location. Located by the main shops. From the outside the hotel looks fine. Arrival to reception was ok fairly clean. Received key to room as there was 3 of us we knew one of the party was to sleep on a sofa bed (which was more like just a sofa) When entering the room there was a strange smell. The room did look like the walls and ceiling had been painted. However the carpet was just dirty, stains all over it. Splashes of paint where there hadn’t been clearly any sheets laid down and generally carpet was an eye sore. There was a Kitchenette. Kettle, toaster. No plates and no mugs. Three glasses and one was definitely not clean. The worst was yet to come. Opened the fridge…… left over milk, juice, take out chicken and McDonald’s box which none of us wanted to open to experience what was inside. This could have been left from previous guests but who knows how long it had been there . Clearly the cleaner hadn’t checked on this, which then made us all doubt the cleanliness of the whole room. To be fair bed linen did look clean but didn’t give much assurance. Bathroom was ok. Shower surprisingly good but definitely not the best bathroom. Hair dryer didn’t have anything about it and overheated after about a minute. Sleep value awful. Bed surprisingly comfy. But the noise from outside was horrific which led to dreadful sleep. It went on all night. Such a shame as hotel location was brilliant and hotel cleanliness let itself down. I wouldn’t rush back.
Schönes Hotelzimmer nur leider ohne Schrank. Leise trotz Bahnhof und Frühstück war für alle was da und lecker. Preis nicht ok da egal ob eine Person oder zwei ist gleiche Summe. Liegt gűnstig, kann man zu Fuß in die Altstadt laufen, auch nah zum Europa Park.
訪訪客Loved this hotel. If we came back to Frankfurt we would stay here again. It’s in a great location that’s walkable to everything. It’s essentially city center and there is a ton to do just outside of your doorstep. The service was perfect, everyone is really friendly and helpful. They offer a nice breakfast in the morning. Hotel always smells fresh and clean. The room is really nice with a comfy bed and big bathroom. This is connected to the moxy hotel and the moxy bar/lounge is open 24/7 which is really cool because it’s set up nicely for if you want to eat, play games, just relax, etc. it’s really easy to get a taxi since they can call one for you or you can use the taxi call machine up by the front desk. Tap once for cash and twice for card payment. Super easy. Just a heads up: sometimes they forget to tell you that your room key controls the electric in the room so if you don’t already know this, don’t panic if nothing works when you get in your room at first. You have to slide one of the room keys in the card holder inside of your room next to the front door and everything turns on. Loved that because it’s a great way to save energy. Full kitchen and utensils, cups, cookware, dishwasher, fridge in room if you want to save on food and cook in your room. They also have laundry available if you need to do laundry which you can get tokens for for a couple euro. I just loved this place and the location.
訪訪客This was not the first stay at the Hilton in Frankfurt; we stayed back in 2013 for the Christmas Markets and decided to stay again in 2022. The hotel is an ideal location and only a short ten-minute walk to the markets in Frankfurt during Christmas. We opted for a King Executive Room with Executive Lounge access. A small selection of beers, wines and spirits was available in the evening in the lounge, with light snacks if you wanted something to eat. The lounge is not self-service like our previous visit, but the staff were excellent, and we didn't have to wait long to get drinks. Check-in was quick, but once again, no upgrade was offered as a Hilton Honours Gold Member, but breakfast was complimentary due to Gold status. The room was clean and comfortable, not exceptionally spacious, but we didn't spend much time in the room apart from sleeping. Another enjoyable stay, and we would recommend the hotel for a stay, particularly at Christmas.
訪訪客We stayed two nights at this hotel. We arrived early from our US flight and the staff was able to get us a room immediately, even though it was a few hours before check-in time. We really appreciated this, since we were all tired after the long flight and had two tired kids in our party. Their breakfast is really good and well stocked and clean. We enjoyed it on both mornings. This hotel is some ways from the airport and it is around 40 Euros one way in a cab or Uber. Romer (city center) is around 10-15 minutes from here (around 12 Euros in Uber). We were able to experience Frankfurt's wonderful Christmas market on 2 days conveniently from this hotel. The best part about this hotel was the staff. They were really welcoming, helpful, professional and took pride in their jobs. Every interaction with the front desk was awesome and the lady who manages the breakfast area was working very hard to keep the area clean and the food well stocked. Kudos to the staff of this hotel! We did notice two small issues with this hotel. One issue is that there's no restaurants or groceries nearby. It seems like an industrial area. To mitigate this, the hotel does have Pizza available in the evenings. The second issue was that the rooms were too warm. Since AC is not on during winters, the only option to make the room temperature more acceptable was to open the windows, which made the room noisy because of cars driving fast in the street nearby. The blankets provided were more like comforters and so we couldn't use them at all. The hotel should find a way to fix this issue. In all, we really enjoyed our stay at this hotel and will definitely consider it, if we plan to spend time closer to the city center.
訪訪客The hotel has a great vibe, somewhat industrial with glass and metal elements. Darker shades of colors throughout give a settled but cozy atmosphere. Breakfast staff was very friendly, Bastien welcomed me. The restaurant is big enough - was a little busy. The selection is very good, they even have began cold cuts. The bircher musli was great. Proper cups and mugs 😂 so one can enjoy a good hot beverage.
訪訪客My first impression was not bad, but it got worse and worse. I was able to check in early, which was aprreciated, but nothing was explained to me about any facilities of the hotel. I hence had some bad surprises during my stay that could have been avoided. Our room was so noisy, with mediocre music vibrating through the room until very late and very loud. it was impossible to sleep, which is a shame when you stay in a hotel. I kind of expect to get a good night sleep in a hotel. I slept 2 hours. We first thought there was a nightclub nearby but I then discovered that it is actually the bar of the hotel right underneath our room!! Why?? I discovered just now reading recent tripadvisor reviews that the bar is smoker friendly. That explains why a smell of smoke prevailed in the lobby and corridor upstairs aswell!! I thought the hotel was non smoking. Had I known, I would have never booked, since I have a hatred for smoke. It could at least have been mentioned during the checkin. Finally, during the checkout, the cold receptionist didn't even ask me how was my stay (basics!!), so I didn't have the chance to express my disappointment. A positive point would be the 5€ voucher given if you choose to decline housekeeping.