法蘭克福泳池酒店

預訂的是頂層景觀房，前台衹給了一套景觀房，另一間是普通房。我們自己發現不對後去找前台要求更換，給我們換了景觀房。不知道為啥，房間熱的不行，要了電風扇也無法解決，衹能又換房，又被換到普通房，欲哭無淚。現在衹能等回國後找攜程退錢了

優點：距離火車站很近，價格合適，衞生尚可，有電梯。 缺點：當有軌電車經過時，會有噪聲。周邊也存在一些可能導致治安不穩定的人羣。 如果衹是臨時住個一晚，可以接受。但是要注意天黑之前要抵達酒店，晚上儘量不要外出。

I have been staying at this hotel for more than 3 months now and was more than excited after hearing a JW Marriott would open in Frankfurt (also the first one in Germany at that time). After living in hotels in Frankfurt for more than 3 years, I knew that staying at the JW Marriott would be a different story as it provides beautiful skyline views (sunset towards the skyline and sunrise on the other side towards the Taunus) and is as central as it gets. As an ambassador elite I was always upgraded to a suite, mostly the skyline suite because nothings beats this view - see pictures attached. Even though the hotel may need some renovations in some parts, it still provides all the necessities you can think of. The skyline suites include an amazing bathtub, big mirrors, seating area and the unique skyline view which you can be seen from the bed when waking up or going to sleep. The staff is very attentive, extremely friendly and is trying to make the best out of your stay. Thomas from the front desk, Mr Nickol, the girls at breakfast and the two guys there as well are extremely friendly and highly trained professionals. As the hotel does not provide an executive lounge at this point, Elite members get a free breakfast with an la carte dining (recommendation: chef‘s choice) and lots of varieties at the breakfast buffet. For someone like me who wants to stay fit during travels, the JW Marriott Frankfurt has a collaboration with the Fitness First My Zeil meaning you can access a fully equipped gym when staying here and not just a treadmill or 5kg weights - one of the biggest plus of this hotel. Staying at Marriott hotels full time for the last 6 years, I can really see the differences. Unfortunately that hotel life comes to an end now, but the JW Marriott couldn’t have been a better ending to that hotel life. THANK YOU TEAM. This hotel is highly recommended if you want a special treat, the most central location and the full Frankfurt skyline experience.

This was not the first stay at the Hilton in Frankfurt; we stayed back in 2013 for the Christmas Markets and decided to stay again in 2022. The hotel is an ideal location and only a short ten-minute walk to the markets in Frankfurt during Christmas. We opted for a King Executive Room with Executive Lounge access. A small selection of beers, wines and spirits was available in the evening in the lounge, with light snacks if you wanted something to eat. The lounge is not self-service like our previous visit, but the staff were excellent, and we didn't have to wait long to get drinks. Check-in was quick, but once again, no upgrade was offered as a Hilton Honours Gold Member, but breakfast was complimentary due to Gold status. The room was clean and comfortable, not exceptionally spacious, but we didn't spend much time in the room apart from sleeping. Another enjoyable stay, and we would recommend the hotel for a stay, particularly at Christmas.

我住宿的預訂是通過我的旅行社進行的。這通常不是公司批准的酒店,我現在明白了原因。在進行預訂時,代理商要求提前入住,但沒有要求保證提前入住。這意味着客人在抵達時有房間可以辦理入住,如果沒有房間,則必須等到常規入住時間(此時是15:00)。酒店位於貿易和會議中心旁。由於大流行至今還沒有發生任何事件,酒店很安靜,我到達並要求辦理入住手續,被告知只能在正式入住時間辦理。當我提到我的代理人要求提前入住時,第二個接待員出現了,並確認房間是空的。她還告訴我,我需要爲提前入住支付40歐元的費用。對此我提出質疑,並提到如果客人抵達時房間空着,其他酒店將不會收取此費用。接待員解釋說,工作人員必須加快工作速度,以確保房間能夠提前入住,因此費用也很高。由於結果是,房間在4月27日之前,即我到達之前整整六天,才被清潔、通風和消毒。因此,這筆費用只是用來騙取客人。雖然房間很好,但酒店位於中心位置,與公共交通連接良好,但這種有組織的勒索意味着我永遠不會再預訂這個地方。

就在歌劇院旁邊 位置很好。 我有一個S班直接去機場 交通便利 升級了房間 在好的房間裏休息得很好 私人水療中心也很棒 我想再去一次

The overall stay in The Westin Grand was good as the location is very good which is just 2 minutes walk to the train station. And if you turn right & walk further up, it will lead you to the shopping areas like Galeria, H&M, Zara, My Zeil etc. As you continue to walk further up, you will be at the shopping belt with all the luxury brands & also Alte Oper with many dining options. So they are all within walking distance if you are not tired to walk. If not taking the train is just 1 stop to the Galeria & you can access through the supermaket of the mall at the basement. I was given the room at second level so there was not much view from my room. The service at the reception was good & polite & also the hospitality staff who helped us in the luggage after we arrived. He was from Utopia & he was very friendly & chatted with us for a short while after sending our luggage to our room. The restaurant staff were also very friendly & attentive. The breakfast buffet menu is the same every morning. If they can change every 2 days will be good so we will not get sick of eating the same food every morning as I stayed there for almost a week. But overall the quality & the food taste were good for me. The room is not very big but also not too small. There 3 setbacks which is the bathroom design, toilet amenities & the housekeeping. If not, I would have given the hotel a 100 thumbs-up. The shower area does not have a door to close & the floor level is the same as the basin area. So the water will flood the whole toilet floor if you are splashing & using the shower head. I had to use the ceiling mount shower as the water flow was not as great as the shower head to prevent ponding in the toilet floor. The design is a problem & the toilet is cramp if 2 persons are standing inside. You need to bring along your own toothbrush & toothpaste, cotton buds, shavers for men & shower cap for ladies as the room does not provide any basic toilet amenities except hand soap, body lotion, hair dryer, iron with ironing board, bathroom slippers, towels, & lavender aroma oil for sleeping. The housekeeping was not up to standard although they kept the room clean. They did not place back my toiletries in order & sometimes all over the basin area. They also accidentally threw away my disposable shaver. They also did not check the volume level in the shower gel whether it was finished & I needed to call them to request to top up. They also do not change the bathrobe even I placed it on the bathroom floor as I wanted to change to a new one after wearing for 2 days. One day, the housekeeper also forgot to close the window & we were wondering why the room was cold at night even after I increased the room temperature. I only discovered the next morning when I opened up the curtain. They also did not refill the stirrers at certain days as I drank the free Nespresso coffee in my room every morning. I hope the hotel management will look into the housekeeping & to give more thoroug

我和同事訂同一類型，她的在14樓，有漂亮的夜景視角。我的安排在4樓，對面是民居，晚上有點暗，燈不是很充足，全開都有點暗。 房間挺大，有餐桌，可我用不着。 附近交通挺便利，走路能到市中心。

Didn't reply to the hotel's pre-arrival request for guest information, and while waiting (a long time) to check-in I couldn't see or figure out what the benefits would have been if I'd completed that pre-arrival form. The free shuttle bus stand at Frankfurt airport was almost impossible to find in all the stupid construction zones and I arrived at the hotel well after midnight. (If anybody ever tries to mention how efficient the Germans are, I'll present Frankfurt airport as glaring evidence to the contrary.) It was 50/50 with the hotel check-in staff: the gent at the non-aircrew part of the front desk took ages with the young family who sounded like they were repeatedly asking for something that was not possible. Those of us in the queue behind grew increasingly despaired - would any of us actually be able to use the hotel rooms we paid for that night? I was the third person who abandoned this hopeless queue and went to the ”aircrew only” part of the desk for help. Much much better! Checked in quickly with pleasant small talk to boot and I was in my comfortable room a few minutes later. When checking out the next morning I half expected to see that tedious young family still arguing with the front desk.

第N次入住了。總體來説性價比較高，在機場和市區中間，打車到機場15-20歐。酒店房間非常好，但是電子體系真的落後，辦理入住必須一個字一個字自己填，經常出現房卡刷不了電梯，進不了房間。提醒大家着急的時候，早點辦手續。