設有游泳池的法蘭克福酒店

離展館大概20分鐘，路上會經過火車站，最好和同事結伴而行，因為火車站附近很亂，酒店沒有早餐，最近剛剛翻修過

I have been staying at this hotel for more than 3 months now and was more than excited after hearing a JW Marriott would open in Frankfurt (also the first one in Germany at that time). After living in hotels in Frankfurt for more than 3 years, I knew that staying at the JW Marriott would be a different story as it provides beautiful skyline views (sunset towards the skyline and sunrise on the other side towards the Taunus) and is as central as it gets. As an ambassador elite I was always upgraded to a suite, mostly the skyline suite because nothings beats this view - see pictures attached. Even though the hotel may need some renovations in some parts, it still provides all the necessities you can think of. The skyline suites include an amazing bathtub, big mirrors, seating area and the unique skyline view which you can be seen from the bed when waking up or going to sleep. The staff is very attentive, extremely friendly and is trying to make the best out of your stay. Thomas from the front desk, Mr Nickol, the girls at breakfast and the two guys there as well are extremely friendly and highly trained professionals. As the hotel does not provide an executive lounge at this point, Elite members get a free breakfast with an la carte dining (recommendation: chef‘s choice) and lots of varieties at the breakfast buffet. For someone like me who wants to stay fit during travels, the JW Marriott Frankfurt has a collaboration with the Fitness First My Zeil meaning you can access a fully equipped gym when staying here and not just a treadmill or 5kg weights - one of the biggest plus of this hotel. Staying at Marriott hotels full time for the last 6 years, I can really see the differences. Unfortunately that hotel life comes to an end now, but the JW Marriott couldn’t have been a better ending to that hotel life. THANK YOU TEAM. This hotel is highly recommended if you want a special treat, the most central location and the full Frankfurt skyline experience.

This was not the first stay at the Hilton in Frankfurt; we stayed back in 2013 for the Christmas Markets and decided to stay again in 2022. The hotel is an ideal location and only a short ten-minute walk to the markets in Frankfurt during Christmas. We opted for a King Executive Room with Executive Lounge access. A small selection of beers, wines and spirits was available in the evening in the lounge, with light snacks if you wanted something to eat. The lounge is not self-service like our previous visit, but the staff were excellent, and we didn't have to wait long to get drinks. Check-in was quick, but once again, no upgrade was offered as a Hilton Honours Gold Member, but breakfast was complimentary due to Gold status. The room was clean and comfortable, not exceptionally spacious, but we didn't spend much time in the room apart from sleeping. Another enjoyable stay, and we would recommend the hotel for a stay, particularly at Christmas.

我住宿的預訂是通過我的旅行社進行的。這通常不是公司批准的酒店,我現在明白了原因。在進行預訂時,代理商要求提前入住,但沒有要求保證提前入住。這意味着客人在抵達時有房間可以辦理入住,如果沒有房間,則必須等到常規入住時間(此時是15:00)。酒店位於貿易和會議中心旁。由於大流行至今還沒有發生任何事件,酒店很安靜,我到達並要求辦理入住手續,被告知只能在正式入住時間辦理。當我提到我的代理人要求提前入住時,第二個接待員出現了,並確認房間是空的。她還告訴我,我需要爲提前入住支付40歐元的費用。對此我提出質疑,並提到如果客人抵達時房間空着,其他酒店將不會收取此費用。接待員解釋說,工作人員必須加快工作速度,以確保房間能夠提前入住,因此費用也很高。由於結果是,房間在4月27日之前,即我到達之前整整六天,才被清潔、通風和消毒。因此,這筆費用只是用來騙取客人。雖然房間很好,但酒店位於中心位置,與公共交通連接良好,但這種有組織的勒索意味着我永遠不會再預訂這個地方。

我和丈夫在這家酒店呆了一週探親,不會再住這裏了。我們的房間有兩個電視,兩個都不停地關閉和重啓,或者只是在黑屏上凍結。我們尋求幫助,什麼也沒發生。最奇怪的是,絕對沒有電影可以購買,也沒有流媒體的能力。昨晚我們在筆記本電腦上牀上看了一部電影,就像我們在大學一樣!電視不是我們旅行的主要優先事項,但我們期待着在假期的房間裏一起看東西。相反,我們可以選擇CNN,BBC,CNBC或Bloomberg。我住在汽車旅館,有電影可供購買!只是感覺真的很奇怪,支付了6晚數千美元,沒有選擇和牀邊充電的插頭。Olivier和Dominick很棒,感謝上帝!哦,而且你帶着車到達的時候,外面通常沒有代客,兩次我們都不想把車停在外面無人看管,但沒有人出來,所以我們不得不進去。我最後的事情....我頭痛他們什麼也沒了,我老公要走到藥房。我們不是懶得走 但是當你住在所謂的5星級酒店,你沒有頭痛藥,沒有流媒體功能或媒體選擇...不值錢!特別喊Olivier和Dominick誰是AWESOME!!!

來出差，住在展館附近比較方便，疫情三年沒有來法蘭克福，今年可以重新出發不自覺有點小激動😆 衞生：房間不太大，放兩個行李箱就差不多了 服務：服務還不錯，提供的咖啡跟茶也是24小時的，還有外帶杯。 設施：幾乎沒用其他設施，頂多在旁邊的skyline吃點東西，早餐每天都差不多，連吃了一個禮拜是有點膩，哈哈哈 如果硬要説缺點，可能是淋浴間玻璃門衹有一半，沖澡容易滲水出來。

The overall stay in The Westin Grand was good as the location is very good which is just 2 minutes walk to the train station. And if you turn right & walk further up, it will lead you to the shopping areas like Galeria, H&M, Zara, My Zeil etc. As you continue to walk further up, you will be at the shopping belt with all the luxury brands & also Alte Oper with many dining options. So they are all within walking distance if you are not tired to walk. If not taking the train is just 1 stop to the Galeria & you can access through the supermaket of the mall at the basement. I was given the room at second level so there was not much view from my room. The service at the reception was good & polite & also the hospitality staff who helped us in the luggage after we arrived. He was from Utopia & he was very friendly & chatted with us for a short while after sending our luggage to our room. The restaurant staff were also very friendly & attentive. The breakfast buffet menu is the same every morning. If they can change every 2 days will be good so we will not get sick of eating the same food every morning as I stayed there for almost a week. But overall the quality & the food taste were good for me. The room is not very big but also not too small. There 3 setbacks which is the bathroom design, toilet amenities & the housekeeping. If not, I would have given the hotel a 100 thumbs-up. The shower area does not have a door to close & the floor level is the same as the basin area. So the water will flood the whole toilet floor if you are splashing & using the shower head. I had to use the ceiling mount shower as the water flow was not as great as the shower head to prevent ponding in the toilet floor. The design is a problem & the toilet is cramp if 2 persons are standing inside. You need to bring along your own toothbrush & toothpaste, cotton buds, shavers for men & shower cap for ladies as the room does not provide any basic toilet amenities except hand soap, body lotion, hair dryer, iron with ironing board, bathroom slippers, towels, & lavender aroma oil for sleeping. The housekeeping was not up to standard although they kept the room clean. They did not place back my toiletries in order & sometimes all over the basin area. They also accidentally threw away my disposable shaver. They also did not check the volume level in the shower gel whether it was finished & I needed to call them to request to top up. They also do not change the bathrobe even I placed it on the bathroom floor as I wanted to change to a new one after wearing for 2 days. One day, the housekeeper also forgot to close the window & we were wondering why the room was cold at night even after I increased the room temperature. I only discovered the next morning when I opened up the curtain. They also did not refill the stirrers at certain days as I drank the free Nespresso coffee in my room every morning. I hope the hotel management will look into the housekeeping & to give more thoroug

我們三歲的時候就知道我們其中一個會睡在一張沙發上,我們不知道的是沙發會非常不舒服。顯然,酒店必須提前知道這一點,因爲他們解決問題的辦法,在我們到達之前,是在牀墊和沙發的框架之間塞幾個枕頭。唯一做到的是牀偏斜,睡起來仍然不舒服。有一些積極點,例如友好的工作人員,酒店的清潔度和位置。但是,每晚500美元,我期望的更多。如果你要找三人房的話,不推薦這家酒店

Didn't reply to the hotel's pre-arrival request for guest information, and while waiting (a long time) to check-in I couldn't see or figure out what the benefits would have been if I'd completed that pre-arrival form. The free shuttle bus stand at Frankfurt airport was almost impossible to find in all the stupid construction zones and I arrived at the hotel well after midnight. (If anybody ever tries to mention how efficient the Germans are, I'll present Frankfurt airport as glaring evidence to the contrary.) It was 50/50 with the hotel check-in staff: the gent at the non-aircrew part of the front desk took ages with the young family who sounded like they were repeatedly asking for something that was not possible. Those of us in the queue behind grew increasingly despaired - would any of us actually be able to use the hotel rooms we paid for that night? I was the third person who abandoned this hopeless queue and went to the ”aircrew only” part of the desk for help. Much much better! Checked in quickly with pleasant small talk to boot and I was in my comfortable room a few minutes later. When checking out the next morning I half expected to see that tedious young family still arguing with the front desk.

每次都很期待住Radisson的高層房間，景色一貫都很棒，在Frankfurt也不例外，價格也很合理。酒店提供停車位，但如果下午16點前到，也不是很難找停車位。 唯一不滿意的是房間裏膠囊咖啡機真的需要清理，很臟。本來有打算用，實在是下不去手🥲