富蘭克林凱悅嘉軒酒店

Terrible!!! A simple one night stay has turned into weeks of headache; from being counseled to the party policy extensively at checkin (solo traveler) to no water in lobby; was told could purchase their Aquafina - i dont Like Aquafina so said no problem I’ll run to store quick; food got delivered when ran to gas station - front desk girl put phone on hold to yell at me for having food delivered, knowing i had Gone to gas station to get water. Surprise!!!! Upon checkout they charged me $300 for “smoking” - wasn’t alerted until called questioning the charge. Front desk refused to transfer myself or Hyatt corporate to a manager. Assistant manager got back 12 days later after multiple emails requesting response. Their story has changed 10 times because the fact is I DONT SMOKE!!!! Hyatt corporate opened a case, submitted complaint about front desk refusing to escalate, and advised i should Submit written proof of lack of smoking; i submitted A lease and multiple other hotel stays, assistant manager keeps making up random rules to support her case. Th fact is i dont Smoke, i didnt Smoke on their property, and she is claiming there was a smell from inside the room. I guess I should take the absentee assistant managers word for it. If you would like to resolve an issue with them; just go to better business bureau. Worst property I’ve ever stayed at.