弗雷斯諾貝斯特韋斯特優質(Best Western Plus)酒店

路遇大雪封路，沒法趕到酒店，也無法退款，衹能算了。臨時改道往其它路線走，臨時找酒店還是比較難的，大部分都是預定滿了

在火車上旅行並等待一個小時的Lyft之後，我來到了一家酒店，很高興能進入我預定的水療套房。我被告知，該酒店已售罄，需要尋找其他住宿。在我能夠在拉昆塔（LaQuinta）的馬路對麪找到一間房間之前，店員幫忙給該地區的所有酒店打電話。該酒店是完美的。不幸的是，這個網站刊登了廣告，並向我收取了一個甚至沒有空房的房間。 3/20/21

Pretty typical Hampton Inn experience, clean, comfortable, safe, nice staff. The location is very good, a quiet area surrounded by medical offices and several other similar hotels. It is right off the 41 freeway but far enough away to not hear any traffic noise. There are several shopping centers just on the other side of the freeway including a movie theater, many food options, and a Costco. A good neighborhood for sure. A few minor complaints: The air conditioning fan was very noisy; There is little sound insulation between rooms - the family next door speaking in a normal volume sounded as if they could have been in our room; We had no TV signal due to some technical issues that day. The Hilton corporation should have technicians on-call to fix such issues. We want our TV entertainment before we go to sleep. It was still not working when we checked out the next day. Minor complaints aside, we liked this hotel and will likely stay here next time we visit Fresno.

入住後,酒店不錯,很乾淨。工作人員立即迎接我,真的很好。伊夫林照顧我,讓我入住,並告訴我離我房間最近的停車場在哪裏。房間很好,牀很舒服。早上他們吃了自助早餐,這是各種各樣的食物,總是儲備和美味。基督徒很棒,甚至主動提出幫助我把盤子拿到桌子上,而我等待烤麪包。很酷的地方。我一定會再住在這裏。

Close to everything! Food, Ta get, and gas. Also right off the highway. Rooms were ok. Water press ******! And beds were ok. You can hear the train horn in the middle of the night. 😭 luckily we were only there for 1 night. Breakfast food was ok— it was free. 🤷🏽‍♀️ now t enough towels in the rooms I had to go ask for more.

This hotel has construction, and we were only told upon check-in to expect an 'inconvenience.' The noise beginning early in the morning on Monday, the second night of our stay, was absolutely unbearable, and ruined our morning on the day of preparation for a relatives funeral. Literally sounded like a jackhammer on the wall outside our room. They’re doing stonework. There's dust flying everywhere. There's loose plaster on the carpet in the elevators and the hallways. Construction workers come and go in the elevators alongside customers with all their equipment and mess and noise. There's an operating cherrypicker in the registration area of the parking lot with no safety cones. You walk out the East guest door on the first floor into a total hardhat situation with people doing stonework on ladders overhead, construction material blocking the exit, and the door is usually propped open all day. I politely told the front desk that we unfortunately needed to check out 2 days early due to the noise, and requested a late checkout to 3pm because we had appointments at the church, and funeral home, and hadn't planned to have to change hotels today. Note that I'm a platinum member, and didn't expect this to be an issue whatsoever given the unusual circumstances. I was denied, and asked for the manager, who promptly flatly denied my request with literally the rudest most uncaring expression and flat tone possible. I reinstated my request and attempted to explain my situation, and the manager admitted that the hotel was not booked (obviously because my room was already spoken for for 2 more nights), but still, she flatly denied me. She finally told me it was because the hotel could experience 'loss of revenue.' So I'm here to tell you that if revenue is more important than customer experience or showing compassion to a customer you placed in a difficult situation, I will no longer be staying at La Quinta. I'll certainly never step foot in this one again, in a town I visit every month. And I’ll be demanding a full refund from La Quinta Platinum Customer Service, let’s see where that gets me. I also recommend anyone else over the next few months seriously reconsider. I don't care about your loss of revenue. Close this place, finish it up, and reopen. With a new manager. There are several really nice hotels with similar rates in the immediate area.

I've been to this property for business on-and-off since the beginning of the year, and my first experience was not a good one with housekeeping - I didn't need my room serviced everyday, but when I did make the request they finally came 3-days later. Since then my experiences have been fine, mostly because I have stayed for shorter periods and don't need anything from housekeeping... Well, my most recent stay was marred with poor service, and I guess that is mostly my fault since I left something in the room. In trying to retrieve my item, I got housekeeping's voicemail and left a message. After not receiving a call back after 3 days, I stopped-by the property since I was back in Fresno. However, the front desk told me I couldn't do anything other than call back and leave another voicemail - I also left a message anyway. After another 3 days, I still hadn't heard back, so I stopped-by again and the front desk said there was nothing they could do - so 3 voicemails and 2 in-person visits and I couldn't even ask directly if they had found my item, let alone receive any response... so I know my item is gone. I simply advise that if you want to stay at this property, try to avoid not only housekeeping but the front desk staff as well if you want a good experience. If you need to interact with either of them (which most of us do), then I would definitely recommend you go somewhere else!

Although there were some minor issues with employee attitudes and the lack of the bar consistently being open, the stay here was amazing. The fountain-pool, although it can be cold, and breakfast were enjoyable. The rooms were neatly organized and provided adequate space to walk around. Most downstairs units have patio doors which allow you to sit outside and enjoy listening to the waterfall pool. The front desk staff were helpful and knowledgeable about the area. The hospitality crew is mostly Spanish speaking, so it would be helpful if you are bilingual or have a translator ready. I would highly recommend staying at this beautiful hotel.