The room was clean but the stairs and walkways should be better maintained. The elevator was broken so we had to carry everything upstairs. After taking our suitcases and belongings into our room, we noticed that the door wouldn't lock when it was closed. Staff couldn't figure it out and didn't have another room ready for us, so we had to walk downstairs and put everything back in the car so we could get to our event on time. When we returned after 11pm, there was only a room on the third floor, so we had to walk everything back up to the new room. The problems with the door lock and elevator were not the fault of the staff on duty and they handled things as well as they could. When checking out the next day, I accidentally left my charger in the room and my key stopped working. Housekeeping said they couldn't open the door so I could go back in, but the young woman at the front desk was nice enough to walk up to the third floor and get the charger for me.
翻譯