My husband and I traveled 26 hours and stayed at this hotel to only be treated poorly. My husband wanted ice and forgot his bottle in the car, so he went and grabbed and asked the lady at the front desk if she could tell him where the ice machine was located on the 1st floor so that he wouldn’t have to go back up to the second floor. She asked him what room are you in and he told her. She then asks him who’s name is the room under and he politely asked her why did that matter? She then walked away from him and started helping another customer and told him I’m busy helping someone else. That sent me over the edge! So my husband had to come all the way back to the car, get our room key and had to go up to the second floor just to get some damn ice when she could have just told him where the ice machine was on the first floor. Clearance was AWESOME! I am huge on good customer service. That determines a lot and we will never stay here again!
翻譯