富士河口湖町溫泉酒店

這間旅館是在這旅程中最難忘的回憶。由火車站步行到酒店衹需十多分鐘，你也可以叫酒店車免費由火車站接你，十分方便。 酒店麪對河口湖。有為旅客而設的觀光船遊走湖內一小時，可好好欣賞美麗的富士山。 房間是全統日式的榻榻米，有自家私人風呂，廁所很小，與浴室是分開兩間。雖然不是麪向富士山，但對着河口湖的景色真的不錯。 早餐地方很大，食物的款式也很多，有日式和西式。浸溫泉的地方，可以望見富士山，也有在天台浸腳的地方。 晚餐十分豐富，待應把所有食物及餐具爐具通通送到房間，把食材放好煮好，還把每樣食品講解，十分滿意窩心。 酒店周圍的地方都很清潔舒服，因不是旺季及加上疫情初起，酒店很少旅客，十分寧靜，覺得下次一定要再來渡假。

無敵的湖山美景就不用再贅述了。我們訂的是三天兩夜一泊二食的旅客。 飯店為客人提供生日慶祝服務，SO SWEET！ 無論是擺渡車的接送、到達飯店時幫忙搬運行李、櫃檯接待、還是晚餐結束時的甜點，員工其實都在忙著來回穿梭。 無論多麼忙，他們也不忘記在客人面前保持微笑。 非常感謝接待員 Miku 和前台 Saki 晚餐後幫我慶祝我妻子的生日。 BIG thanks to receptionist Miku and the front desk Saki for helping me celebrate my wife's birthday after dinner. We are very grateful to every staff member who served us. 沒有辦法一一說謝謝。 我只能在為老婆生日祝福的時候許願明年生日能順利訂到房間，然後跟大家說聲謝謝。 :) Michinobu

訂的塌塌米的房間，給人感覺空間大。 有二處泡温泉的地方，想看富士山（如果天氣好的話），去5樓，個人推薦1樓泡温泉。 車站到酒店有免費車子接送，但須電話聯繫，挺方便的。 自助早餐挺豐富的，午餐和晚餐如準備吃的話，建議提前預訂，否則廚房沒有原料準備……但酒店先推薦小鎮上的小餐廳，也不錯。

預定的房型是一泊二食 早餐是buffet，選擇很豐富多樣，安排的位置可以看到富士山。 晚餐是套餐，主餐有牛肉跟雞肉可以選，餐點是用酒跟奶油烹煮的西式料理，飯店有附宵夜拉麵，還有當地產的葡萄酒可以喝，泡完湯早上還有養樂多/傍晚是冰棒。整體來說是很豐富的體驗，很幸運在7-8點左右看到完全沒有雲遮擋的富士山，下次冬天再來一定更美

Comfortable and well run hotel with spectacular views of Mt Fuji from rooms on south side. Rooms are well equipped with generous supplies of toiletries and the complimentary kimonos - available in several sizes - are a nice touch and useful for onsen visits. The breakfast buffet is extensive and we enjoyed the made to order omelettes. We also ate in the restaurant in the evening where the food was delicious and very well prepared if rather expensive. There is no bar but beer is available from the vending machine in the basement and wine vouchers can be purchased at reception for use in a dispensing machine close by. The observation deck is well worth visiting especially at dusk for views of Fuji, the lake and surrounding mountains. Throughout the staff were very helpful and we appreciated the shuttle service to the train/bus station and the availability of the luggage transfer service in the hotel shop.

住了兩個晚上,最後我第一次在2周的旅行中得到了一個更好的睡眠!早餐還可以,不是很棒-這個地方似乎很荒涼,很多商店很早就關門了,街上一片漆黑。浴室不錯,但沒什麼可大喊的。總的來說,物有所值的地方只是不要期望太多

I stayed at the Kogetsu for 2 nights in May and it was an unforgettable experience. Every detail was beautiful and thoughtful. I booked rather late and was not able to book the same room, so the first night I stayed in a Standard Western Style twin w open-air bath; and the second night in a Standard Japanese Modern w open-air bath (Triple). Both were on the 3rd (of 5) floors and both had stunning views of Mt Fuji. Both incorporated both Japanese and Western style. The first room had wood floors throughout and half-shoji screen doors so you could separate the bedroom and dining areas. It also had a small walk-in closet. The outdoor onsen was quite large (could easily fit 4 adults) and the patio was wider than in the Triple room. I posted pics of the Standard Western Style Twin and will post the pics of the Triple separately. In contrast the Triple room was larger and there was a gorgeous daybed (which becomes the 3rd bed) with windows on either side overlooking Mt Fuji. The onsen was a bit smaller (could easily fit 2 adults). The bedroom was carpeted, dining area had tatami-style mats, and hallway had wood floors. There was a wardrobe rather than walk-in closet in this room. Both rooms had a wet area for washing up before the onsen, a separate powder room, and separate toilet room. Honestly, you can’t go wrong - both rooms were gorgeous. I felt lucky to be here. One thing to note is that there is a boat launch beside the ryokan, so my open-air onsen on 3rd floor was not super private (there’s a screen to pull down if you want privacy, but it obscures the view). The 4th/5th floors would have more feeling of privacy. The kaiseki meals were beautifully displayed and delicious. The 2 nights’ menus were different but followed a similar (but not identical) format: 1) Aperitif, 2) Seasonal appetizers, 3) Soup, 4) Sashimi, 5) Main course (hot), 6) Steamed fish, 7) Grilled fish, 8) Palette cleanser, 9) simmered dish, 10) rice dish, and 11) dessert. My nakai, Fumiko-san, was lovely - friendly, helpful and knowledgeable. Breakfast was also included - it was half- buffet, with an elegant bento box with appetizers and tamago. It also included delicious tempura, made to order and delivered to your table. The hotel has a happy hour from 2:30-6:30 where a limited selection of tea, coffee, nonalcoholic drinks, beer and wine are free. You can enjoy them on the gorgeous terrace overlooking Mt Fuji with your feet soaking in the footpath (just not in your room). Lastly there are shuttles every morning to Kawaguchiko Station or any of the tourist sights on the way, and the hotel will send a shuttle to pick you up when you are ready to come back. The location of this ryokan could not be better - close to some great museums and on the North shore of the lake, which has the best views (and away from the touristy South shore).

I am really struggling with this review but decided to give a 2 star review as I took Price into consideration for this. The ryokan is highly rated on here which might be down to different experiences or different expectations. So let me get into why I was not impressed: I know Japan very well, come here multiple times a year for work and some extra time and even lived here a few years ago. I have stayed in multiple Ryokans with lovely Onsens all over the country and usually prefer the more traditional buildings and atmospheres. In the mouth Fuji Region this seemed to be one of very few that meets that criteria. However during our stay, I found that none of the usual Japanese „omotenashi“ really apply here. This ryokan had zero Japanese guests and catered exclusively to foreign tourists. The rooms are nice but certainly not great- especially considering the price. No public onsen just a shallow marble tub outside each room which heavily lacks atmosphere or Beauty. The hotel misses elements of nature and relaxation throughout- which usually is staple of a nice traditional ryokan. Then the staff- the non-Japanese staff actually tries very hard but they are clearly not aware of some of the customs at traditional places. The Japanese stuff might have been the coldest staff I have ever experienced in Japan. As I speak Japanese, I usually manage to get into a nice conversation with staff at such ryokans - at this one, that was not at all possible. They wouldn’t even speak Japanese with me. The breakfast service was fine but felt really rushed and service was cold. Dinner was an absolute nightmare - no accommodation was made for a serious allergy. Actually there was no concern whatsoever- we even identified the ingredient in a dish that the waiter said was ok… and when we pointed it out he just said „please don’t eat then“. Usually staff in Japan bends over backwards to make sure all is fine with your meal. Also- the 24,000 yen/person kaiserlich dinner was served at such a speed that we had at times three courses in front of us. Flexibility is definitely also not a word in their vocabulary - no changes can be made to anything - but that would be ok if the staff was just overall trying a bit harder. Food quality was good but again not better than at similar places for half the price. Overall the ryokan lacks a loving touch and I can only assume that it is badly managed as the staff is clearly unmotivated. You can definitely do much better in Japan and a big lesson for me is to always look out for reviews from locals as they know best what the standard for such a place should be. As someone who loves japan and has close ties to the country through work and friends, I am always happy to see positive reviews about the Japanese hospitality and service - however o encourage everyone who rated their stay highly here to try some other great ryokans in Japan to find out for yourselves how much better it can get.

Fuji Lake Hotel says on its website that they are a ”people-friendly” hotel but they were anything but that, when we visited the hotel one day during our 3-day stay at Lake Kawaguchi in Fujikawaguchiku Japan. My sisters visited the hotel in the pre-pandemic days of 2017 and had a memorable and enjoyable afternoon having tea and cakes in the hotel's dining area. I had a desire for cakes one afternoon during our stay, and we took a bus from Kawaguchiko station specifically to this hotel hoping to partake their afternoon sweet delights. There were six of us, five sisters ad a brother-in-law. we arrived outside the hotel, which showed a huge poster promoting le Pain de Daniel showing danish pastries. So we were hopeful as we entered the lobby. We wanted to go into the lounge filled with sofas when two staff members - a man and a woman stopped us. The man asked if we were staying guests at the hotel and we said no but that we were there to have tea/coffee and cakes. He said cakes could be had across the street (there were no shops opened selling pastries). Then a second lady joined them and took charge, looking very determined to ”handle us”. Frowning very heavily and looking very stern, she asked again if we were staying at the hotel. I said we weren't but my sisters had a great time they visited to have tea in 2017 and we were here to do the same. I glanced towards the sofa area to ascerrain if there was a display of desserts, but she immediately stretched out her hands and very rudely told us, no tea no cakes. basically, she wanted us to get out of the hotel. Her whole stance was - ”you lot, get out of my hotel”. I've never in all my travels come across such an ill-mannered and disrespectful hotel staff as her. she was rude, discourteous and arrogant. Even if we were not hotel guests, there was no ground for such a hostile and rude approach. she could have very politely explained that the hotel is simply not opened to outside guests - although that was clearly contradicted by that huge poster outside advertising pastries. We could have been potential hotel guests in the future - my sisters love visiting Japan and has been many times. But her total attitude tells me and my family that this hotel is not welcoming in any way. I've been all over the world from camping on the frozen Arctic Ocean to the US, to the heart of Africa, to the southern reaches of New Zealand and Australia and reaches of China, but I would never ever step into a hotel like Fuji Lake Hotel again.

對於這個酒店的價格,不能走錯,喜歡位置和富士山的景色,這是當地基本的酒店,周圍住宿貴很多,我們在秋光照明節住了2晚。已經要求定富士山景觀房。值得多花點錢欣賞美景。挑戰總是在櫻花或秋葉季節等旺季爭取房間。最好提前預訂好。這家酒店提供免費停車場和免費早餐,簡單但又齊全的餐點。酒店看起來像是最近從另一個機構改造或升級的。酒店週邊和完成看起來維護得很好。強烈推薦入住。