Holiday Inn 大急流城 - 南(Holiday Inn Grand Rapids - South)

Habitaciones amplias y limpias. El personal muy amable. la ubicación fue buena para nosotros ya que asistimos a un evento en el salón que esta a unos 20 metros de distancia

Housecleaning was great. Rooms very nice and comfortable. All first floor hallways no heat cold. Could not use exercise equipment, was freezing cold in there. No heat controls

No towels in the pool area either night and no towels replaced in our rooms. Lots of car windows smashed in the parking lot overnight too. The pool area is extremely disability friendly, highly recommend for families. Hopefully the hotel will get the other issues figured out.

We checked into our room which was a King with a pull out couch. We pulled out the couch and the linen that was left on it was dirty and had chip crumbs in it. We lifted it up and the mattress had a large red stain on it…..I don’t even want to ask what it was. We asked for new linens and had to go down and get them ourselves and remake the pull out. Our room was on the back side of the building which butted up to the freeway. All I heard all night were semi trucks and motorcycles along with people stumbling around in the hallways yelling at midnight.

the employees were friendly and helpful. this hotel did not have a free breakfast buffet, but a very limited breakfast could be ordered.

The room was missing sheets for the pull out bed the refrigerator did not work the breakfast was trash the customer service was not great at all

Bathtub was full of hair and dirty soap scum. Drain was backed up. Toilet wouldn’t stop running until we wiggled the flusher. Pool and hot tub looked so gross we didn’t dare use them.

Never got to stay. No email confirmation. No reservation on file when i called about it. Had to go elsewhere.

Very clean and affordable. The pool and water slide were awesome. My daughter had a blast. We most definitely will be back ALOT 😊😊