馬可波羅酒店(Marco Polo Hotel Gudauri)

NEVER TO COME BACK! It is my third time at the hotel, and while the first time was absolutely excellent, every time ever since was a worse experience than the previous one. I must say though that this third experience was beyond awful, with the worst possible service. I can safely say I would never come back to the Marco Polo again. First, prices went up ridiculously, the service in the restaurant deteriorated, its menu changed and not for the best, and the dishes prices went up for no reason. But the worst part was the service of the hotel staff and and the unbelievable attitude of the hotel manager: I made a booking for 3 people in the room, however, when we arrived at 3am, the room was smelling with sewage and set only for 2. There was nothing they could do according to them, so we had to pass the night in a stinky room. All complementary stuff in the room (like coffee) were not refilled along our stay, even though the hotel clearly stated that they will. But the most upsetting experience was the blunt lie of the hotel manager when I asked to *pay* for a late check out. The manager, named Guga, had insisted that there was no availability whatsoever at the hotel (and suggested to me and my kids to take a shower at the spa..). As I found this very hard to believe, I immediately checked online and managed to make a reservation on the hotel website! When I went back to him with the reservation, he even had the nerve to deny. No apologies or regrets. So unfortunate to see how one manager turns a great hotel to such a low level institution. But not to worry - Gudauri has many other options in that price range, and I’m sure that their quality is superior to the Marco Polo. To resume - absolutely do not recommend.

位置靠近滑雪纜車，房間很好，很新，窗外景色很美，清潔不是100%，他們拿走了盤子，忘了放新的，即使打電話給接待處他們也沒有'帶不來，只好去問樓道裡的清潔工。他們沒有為濃縮咖啡機提供新膠囊。早餐不錯，酒店有桑拿（只有芬蘭語）和山景游泳池（包含在房價內），按摩浴缸沒用。台球、保齡球、酒吧需額外收費，位於酒店內，交通便利。我們為了兒童俱樂部而預訂了一家酒店，抵達後發現沒有保姆，只有一個遊戲室，裡面幾乎沒有玩具......接待人員很愉快，隨時準備提供幫助。

酒店不錯，就是有點舊，園林綠化大，早餐不錯，但當時不是自助餐，因為客人不多，都是上桌的。工作人員非常友好，會說英語。我們是 10 月底去的，所以沒有下雪，也沒有電梯服務。如果你想看雪和活動，最好在 12 月到 3 月之後去古道裡。

It’s awesome and 5 star hotel and also service great. They arranged great breakfast for vegetarian

good for family trip i love it thank for ur servis see u soon trip