蓋特威克蓋特維克機場附近的酒店

I specifically booked a night at the Sofitel Gatwick because it included 'Meet and Greet' parking with Maple Parking. Had they not included this I would have still stayed but made other arrangments for my car. I arrived at the Maple Parking Meet and Greet and parked the car. Took my keys over to the attendant and signed in. I then asked if they could give me 20 minutes to check in to the hotel, change clothes and bring a bag back to the car. We didnt want to bring a bag of unclean clothes on holiday with us. Here's where things went downhill faster than Gwynth Paltrow on ski's. The attendant, a tall bloke with a mid-european accent shouted at me 'No, do you know you are at an airport'. He actually shouted this. Shouted. To a customer. Take a minute to breathe that in. Fortunatly I knew I was at an airport, having driven 4 hours to get there. To hear that I was at an airport was no surprise, to be shouted at by a car park attendant was. I explained that I didnt want to take a case of unclean clothes on holiday with me. His response to that was 'we are extremly busy and your car will be removed immediately'. I asked if the hotel would hold the bag and he replied 'No they will not hold your stupid bag'. Here's where I should have murdered him with his Maple Meet and Greet Staff lanyard, but I did not. I asked for my keys back to be told once again in an truely agresive manner 'if you take your keys I will close the entry and you can't come back'. I took the keys and left. I then had to park at Gatawick Long stay for an additional £150. We finally checked into the hotel, explained the situation. The checkin lady (Alessia?) apologised and gave us two tokens for a free drink at the bar. They also kept our bag for us. Is this the fault of Sofitel Gatwick? I think it is. They decided to partner with a company that treats people appalingly. So they've got to accept responsibility for that. Please share this review, If I saw something like this I would have chose another car park or another hotel. Other people should be warned.

因為臨時機場有事住了這裏，很方便出門就是機場N，在攜程上訂很快很好很實惠。酒店服務也特別好，前台很耐心，房間很大很乾凈，就在機場裏面也不吵很安靜，出客運大樓馬路對面還有個酒店裡面有三個餐廳吃飯很方便，在蓋維克機場出行好選擇

通過假日額外預訂這家酒店,因爲我們需要一個靠近機場的地方來停車,並在我們早早的飛往西班牙的航班上過夜。歡迎抵達頭等艙。一切都解釋清楚,微笑。我們要求清晨打電話,並按時進行。當我們試圖趕上班車時,有點匆忙離開,但工作人員再次非常迅速地處理了一切,使我們能夠趕上班車。我們假期結束後回到酒店,再次接待的工作人員非常非常高效,禮貌和信息豐富。房間很可愛,乾淨,有我們需要的一切。我們一定會回來的。完美的住宿!謝謝。

This accommodation is inside of the Gatwick airport(South) and it was really convenient. It would be nice to have a humidifier as the room was dry.

我們已經在酒店住了幾個星期了。在長時間的工作之後,我們只想呆在一個可以與工作斷開、放鬆和與其他人聯繫的地方。儘管如此,我想與大家分享,酒吧服務員(詹姆斯)總是會加倍努力,以確保客戶的期望被超越。不僅僅是爲您提供飲料和接單。優秀的客戶服務,始終與客戶互動,提供建議,友好,包容,使我們的住宿非常愉快。我堅信,一個好的工作應該總是得到很好的認可。感謝您的高度專業精神。問候 魯本

我們正在國定假日長途汽車旅行中，我們不知道目的地。當司機宣布我們將要住的地方時，我們公司的大多數人都在這家酒店搜索了。審查是可怕的，但到達我們的房間很乾凈，工作人員樂於助人。食物基本但豐富。 因此，對於所有抱怨歐羅巴的人來說，您所支付的費用是合理的。如果您想為Ritz e準備付Ritz價格！

由於航班延誤，我很晚才到達，但即使在凌晨 2:30，房東也非常樂於助人，熱情好客！房間非常乾淨，離機場很近。早上的早餐很棒，對於這個價格我不能要求更多了！

長話短說 - 不要浪費你的錢!我和我的夥伴預定飛往塞浦路斯,在我們的航班當天辦理了登機手續 -預訂不在系統上,被告知他們會爲我們排序,這樣我們到達時就可以呆在家裏了。昨晚我們回來的時候,我們被耽擱了。一個非常粗魯的老人(白頭髮和眼鏡)打招呼,他正在上夜班,非常不愉快地揉着他的眼睛,“你想幹什麼,你剛剛把我吵醒了”。他重複了多次,我發現對本該工作的人非常無禮。向他解釋情況後,他仍然繼續說我們遲到了,沒有預訂,所以我們的預訂沒有改變!然後被告知他有一間空餘的房間。房間你怎麼能讓客人呆在這樣的地方?!房間很侷促,洗手池在臥室的角落裏。聞起來很黴,浴室聞起來像陳煙!可以聽到其他房間的一切,所有的對話,電話,淋浴等等!2個人176英鎊絕對荒謬!!讓我們說,我不會回來。蓋特威克附近有100%更好的酒店。額外支付。不要把錢浪費在這一點上...甚至不會把它叫做酒店。住宿的唯一好處是他們設法使我們的汽車安全!

我認為主要是因為有工作人員，所以感覺根本不像機場酒店。我已經習慣了一家酒店的破舊外觀，每個人都衹住一晚，工作人員看上去同樣無聊又累。不在這裏。我與員工的每一次相遇都是積極的，他們是真正熱心幫助的人。有多少家機場酒店視您為尊貴客戶？ 我們很早就預訂並付款，因此在配備Nespresso咖啡機的特大號床間享受優惠的價格。我們享受了一個安靜的夜晚，沒有走廊的噪音。我們事先進行了研究，對25夜停車費並不感到驚訝。 3樓的製冰機無法工作，見習生Kitija的退房工作做得很好。

We had our vow renewal reception here for the most part it was amazing the history the rooms ect but was disappointed with staff and a few other issues Francesca was amazing but some of the other staff were rude to a few of our guests, the tables was not set out like we agreed when i spoke to the manager he said he was doing it his way. To many tables left were the disco was, we had exclusive half hire which means our guest’s only should be in the manor but when some older guests went to sit round the fire to chat there was another couple there that wasn’t with us so our guests couldn’t sit round the open fire . Also oneof the rooms included was full of chairs the receptionist was good and had them moved to another room but this took a while because her paperwork said it wasn’t included but our paperwork said it was . We was told at 12 all non staying guests were to leave , and the bar would remain open for our guests staying as long as we wanted but they called last orders at 11:30 and that was it ,it stayed closed so we couldn’t even order a soft drink or packet of crisps when a few of the guests were hungry and thirsty.