日內瓦諾富特酒店

We were 2 adults and one child and this was mentioned very clearly at the time of booking. I was told in the reception that booking says 3 adults and they changed it to 2A & 1 C. Room given to us had 2 twin sharing beds, which left us with no space to even open the luggage’s and 2 adults were not able to share that bed. Staff attitudes were terrible 1. Room (307) was cold for us and asked for help to increase the temperature and the staff who came said, we can’t increase the temperature above 23 degrees. He said they can give heater, I said ok and asked if there is any additional cost. He asked if we’re from India and was laughing. He came back and left the heater outside the room and made a sarcastic statement “it’s free, use it” and was laughing saying Indians. When I tried to stop him, he didn’t even bother and walked away laughing. He just left the heater outside and went. 2. In the morning, I asked to pack 2 croissants as we didn’t have time to have breakfast and need to rush and I was told, we can’t do and you should eat here only. I had to tell them it’s weird and then they gave me a very small cover which could not even accommodate 2 small croissants. I have stayed in Novotel in other countries and never had such a worst experience. I would never stay in this property again during my next visit. Stay here definitely didn’t leave a happy memories for my family.

I frequently visit Geneva, and usually stay around the Cornavin Station. This time I booked a room in the Novotel Suites as I found a good online deal, and was more than pleasantly surprised. - Location: a bit outside the city center, between the airport and the center, but easy to be reached by bus. Coming from the airport, you take Bus 10, and get off at the Balexert stop. The hotel is at 50m. Similarly, bus 10 brings you to the city center (10min). Across the street is a shopping center (Balexert) with shops, restaurants, cinemas. - The Hotel: It is a 4 star property (It shares the building with Ibis), but it is not ”overly luxurious”. But everything works well, and is solid swiss quality. There is a restaurant (Swiss cuisine) in the building, and a parking. There is a nice terrace in the back to have a drink when the weather is good. Staff are very friendly. Free copy of the New York Times and the China Daily. (I did not have breakfast). As with all hotels in Geneva, you get a free card to ride public transport. - The Room: very comfy bed, good WIFI, all clean and well organized. But the most impressive is the size of the room: it is at least double the size of a standard room in Geneva. My room had besides a double bed, another single bed (hence 3 people could easily fit), a large table with two chairs, a microwave, mini fridge, water heater. Of course en suite bathroom. And AC, which is rare in Europe. Curtains kept the light out very well. Only drawback: you could not open the windows. - In summary: an excellent choice, especially if you want a larger-than-usual room, want airconditioning, need a parking and/or are travelling with several people who want to share a room.