Do not book this hotel. Stay away. I was left without a hotel room at 9pm stranded. I had two confirmations from ******* regarding my booking. One being a text confirmation the other an email. When I showed up to check in, the woman at the front desk said it’s canceled. I showed her my confirmation, she said that’s between you and the booking agency. I showed her both confirmations, she began screaming at me to speak Italian I’m in Italy. The entire city of Genoa was booked and I was left with no hotel room. I contacted ******* and they informed me it was a confirmed booking and the hotel was to collect the payment in local currency. The hotel decided since it didn’t receive a credit card payment in advance to give my confirmed room away another person. This hotel should be taken off as an option on ******* as they could do this again to another person.
翻譯