Not recommended to stay at in Genting Highlands. 1) I make my reservation via call in and ask for a queen size bed for 2 adults. End up i got a room for 3 adults (1 queen bed + 1 single bed). I called down to the reception to have a change of room, apparently she said it was a complimentary upgrade and keep saying that is fine to give us that room but I did not want it. I insisted a few times only finally she agreed to change my room to a queen bed. 2) Toilet - Hot water keep going off after few minutes of showering and we had to shower from a hot nice bath to a icy cold bath. This should be fix especially with the temperature in genting highlands! Not to mention the toilet bowl, the flush is broken and it cannot be flused. Bidet has no proper handle to be hook. 3) The room is without towel or any floor towel given since the flooring outside the toilet was not carpeted, it was all wet every single time we come out from the toilet. Though upon check in, the receptionist did mention that it will send to us as the laundry people will be back but I find it really inconvenience since we wanted to shower the moment we checked in the room. Oh ya, the towel that was send later of the day but were smelly and with stained! 4) Bed sheet are all with stained - dirty stained and dry blood-like stained. 5) Room is filled with damp smell and wall and furniture is with all kind of stained. Looks like lipstick stain or I don't know what is it. TV channel were all unable to view except for like 2-3 channels out of I don't know how many channel they have. Really not recommended to booked this hotel. Though the rate is affordable but I think i could get a better boutique or budget hotel with this rate.
40 評價