香格里拉集團檳城喬治城JEN酒店的評價

來自住宿之回應: Dear Kengehexuegao,Thank you for taking the time to share your detailed feedback and for rating your stay with us 8.7. We truly appreciate your balanced comments, as they help us understand what you enjoyed and where we can improve.We are pleased to know you found our location convenient in the heart of George Town, with easy access to the mural street, nearby shopping options, and transport. Thank you as well for recognising our room cleanliness, and we are delighted that you appreciated the warm gestures from our colleagues, including the swan-shaped towel arrangement.We are sorry for the slow check-in and the slight smell when you first entered your room. We have noted your comments about our facilities and will continue to improve them. We will also strengthen our room checks, including ventilation, to ensure rooms are fresh and comfortable before arrival.Regarding the MYR 200 deposit, this is a standard pre-authorisation taken for the convenience of guests, allowing charges for incidentals during the stay, and it is released upon departure once the account is settled. We also understand that clearer communication helps, and our colleagues will be reminded to explain this more proactively at check-in.As we continue to host people to the colourful joys of life in a sustainable manner, you will have received an invitation to complete our Overall Stay Experience survey, and we would truly appreciate any additional comments you may wish to share. We look forward to welcoming you back to JEN Penang Georgetown by Shangri-La.Warm regards, Amirasurya Amirolzakri, Marketing Communications Manager

來自住宿之回應: Dear User,Thank you for sharing your feedback and for rating your stay 9/10. We’re pleased to know you enjoyed the convenience of our location, the neighbouring mall and supermarket, your sea-facing view, and our extensive breakfast selection with well-organised service. It is also encouraging to hear that, while the hotel is more established, you found our facilities well-maintained and your room relatively quiet.We appreciate your helpful note regarding traffic during Thaipusam and the congestion along Magazine Road. During major festivities, the city can experience significant road closures and delays, and we will continue strengthening how we communicate key travel advisories so guests can plan their journeys more comfortably.As part of Shangri-La, you will receive an invitation to take part in our Overall Stay Experience survey, and we would be grateful if you could share any additional thoughts with us. We look forward to welcoming you back to JEN Penang Georgetown again.Warm regards, Amirasurya Amirolzakri, Marketing Communications Manager

來自住宿之回應: Dear Xinjialarebabala,Thank you for taking the time to share your outstanding feedback and for awarding us a perfect score across amenities, cleanliness, surroundings, and service. We truly appreciate your kind comments.I am delighted to know you enjoyed our city-centre location and found it convenient for getting around Georgetown, while still being able to reach attractions such as the national park with a short taxi ride. It is also wonderful to hear that you enjoyed our generous breakfast selection and the freshly squeezed juice.Most of all, thank you for highlighting the excellent service from our colleagues. Your story about returning to your room and finding a cute little monkey waiting for you brought a smile, and it reflects the thoughtful touches our colleagues enjoy creating to make a stay more memorable.As we continue to host people to the colourful joys of life in a sustainable manner, you will have received an invitation to complete our Overall Stay Experience survey, and we would truly appreciate any additional comments you may wish to share. We look forward to welcoming you back to JEN Penang Georgetown by Shangri-La.Warm regards, Amirasurya Amirolzakri, Marketing Communications Manager

來自住宿之回應: We’re pleased you chose to stay with us and that you enjoyed the convenience of our central location, with many dining spots, shopping options, and attractions within walking distance.Our Club rooms are maintained according to our housekeeping and maintenance standards, and we appreciate you highlighting your experience. Should guests encounter anything that affects their comfort, our team is always available to assist promptly, including arranging a room change.Thank you for sharing your feedback, and we hope to have the opportunity to welcome you back for a more memorable stay at JEN Penang Georgetown by Shangri-La.

來自住宿之回應: Dear Guest,Thank you for taking the time to share your feedback and for rating your stay with us 9.5. We truly appreciate your comments, as they help us understand what we are doing well and where we can improve.I am pleased to know you found our cleanliness, surroundings, and service to be strong points, and that you valued our central location in Georgetown. Thank you as well for highlighting the convenience of the nearby CAT bus stop, which is a useful tip for guests exploring the city.At the same time, I am sorry to read that our facilities felt dated and that breakfast felt crowded. As a popular destination, our hotel welcomes a high volume of guests, and as a result, our restaurant may occasionally become quite busy during breakfast hours. Having said that, we recognise the importance of comfort and ease of movement, we will review the breakfast flow to manage peak-period congestion more effectively. We will also continue to review our facility enhancement plans and maintenance priorities to better support a more refreshed stay experience while maintaining strong value.As we continue to host people to the colourful joys of life in a sustainable manner, you will have received an invitation to complete our Overall Stay Experience survey, and we would truly appreciate any additional comments you may wish to share. We look forward to welcoming you back to JEN Penang Georgetown by Shangri-La.Warm regards, Amirasurya Amirolzakri, Marketing Communications Manager

來自住宿之回應: Dear Guest,Thank you for your wonderful feedback and for rating your stay a perfect 10/10. We are delighted to know you enjoyed a comfortable family stay with us.It is great to hear that the sofa bed and extra-bed arrangement worked well for your family, and that you found the room clean, the facilities well-equipped, and our location in Georgetown convenient for exploring on foot. Most importantly, thank you for recognising the friendly and attentive service from our colleagues. This means a great deal to us.As part of Shangri-La, you will receive an invitation to participate in our Overall Stay Experience survey, and we would be grateful if you could share these highlights there as well. We look forward to welcoming you and your family back again soon.Warm regards, Amirasurya Amirolzakri, Marketing Communications Manager

來自住宿之回應: Dear Guest,Thank you for staying with us and for taking the time to share your feedback and rating. We are pleased to know you enjoyed our Saturday lobby singer and found our breakfast selection plentiful.We also appreciate your comments on room amenities, including the in-room drinking water arrangement and the hairdryer performance. Your observations are helpful as we continue to refine the guest experience and the practicality of our in-room facilities.As we continue to host people to the colourful joys of life in a sustainable manner, you will have received an invitation to complete our Overall Stay Experience survey, and we would truly appreciate any additional comments you may wish to share. We look forward to welcoming you back to JEN Penang Georgetown by Shangri-La.Warm regards,Amirasurya Amirolzakri, Marketing Communications Manager

來自住宿之回應: Thank you for choosing JEN Penang Georgetown by Shangri-La and for sharing your experience with us. We are delighted to hear that you enjoyed the festive atmosphere in our lobby and the live singers, as well as the convenience of our location. Your photo of our Christmas tree looks wonderful, thank you for sharing it! We also appreciate your feedback regarding the Family Room, and we’re glad it was sufficient for your stay. We look forward to welcoming you and your family back on your next visit!

來自住宿之回應: Dear ·Gu·,Thank you very much for your outstanding 10/10 feedback and for choosing Hotel JEN Penang Georgetown. We truly appreciate your perfect ratings across amenities, cleanliness, surroundings, and service.We are delighted to know you found the hotel super nice with a first-class environment and excellent facilities and that you enjoyed an incredibly plentiful breakfast with a wide variety of choices. It is also wonderful to hear that you found Mandarin-speaking colleagues readily available, helping you feel comfortable throughout your stay.Thank you again for your kind recommendation, and we look forward to welcoming you back soon.Warm regards, Amirasurya Amirolzakri, Marketing Communications Manager